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Fails to Charge
The device will not charge.
Device is not Charged
Plug the device into a charger and wait for it to charge before using.
Outlet is Faulty
Plug the charger into a different outlet and wait for signs that the device is charging.
Charger is Damaged
Try using a different charger to charge the device.
Battery is Exhausted
Repair the battery using this repair guide.
Won't Connect to Wi-Fi
The device will not connect to Wi-Fi.
Device has Wi-Fi Turned Off
On the device go to the settings app and find the section on Wi-Fi, then make sure Wi-Fi is turned on.
Device is not Connected
In the settings app go to Wi-Fi and choose a Wi-Fi network to connect to. If a password is needed enter the password when prompted.
Network Connection Failed
Make sure to connect to the correct network and enter the password associated with that network.
Screen Won't Turn On
The screen will not respond when pressing the power button.
Device is not Charged
Plug the device into a charger and wait for it to charge before using.
Damaged Power Button
Replace the power button using this repair guide.
Distorted Audio
The audio does not sound normal.
Volume is Turned Down
On the side of the device press the second button on the right side of the device to turn up the volume. Similarly press the first button on the right side of the device to turn up the volume.
Dirt is Trapped in Speakers
Clean the speakers with a dust cloth to get rid of any dirt trapped inside.
Faulty Headphone Wiring
Try using a different pair of headphones; the headphone's wiring may be faulty.
Volume Board is Damaged
Replace the volume board using this repair guide.
Camera Won't Take Accurate Pictures
The camera is unable to be used properly.
Lens is Blocked by an Object
Make sure there is nothing covering the lens and retake the picture.
Lens is Dirty
Try cleaning the camera lens and surface of the device to remove any dirt, and retake the picture.
Camera is Facing the Opposite Way
Press the camera button with the arrows inside to flip the camera from front-facing to rear-facing or rear-facing to front-facing.
Rear-Facing Camera Lens is Damaged
Replace the rear-facing camera using this repair guide.
Front-Facing Camera Lens is Damaged
Replace the front-facing camera using this repair guide.
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