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Google Pixel 2 Troubleshooting

This troubleshooting page will help you diagnose problems with the Google Pixel 2 released October 2017, identified by model number G011A.

Screen Is Not Properly Displaying Content ¶ 

Your screen is not properly displaying content. The display has issues showing certain colors or one specific color has tinted the whole screen. When the image on the screen changes, the previous image remains faintly visible for a few moments.

Screen Burn Caused by Phone Lifespan ¶ 

A huge cause of screen burn is the lifecycle of a display’s light components. As these parts are used for a long time, the brightness of the light components change. The display then experiences color shift as it ages. This can be solved by replacing the display. Here is a link to the display replacement guide.

Old Pixels Need Restoring ¶ 

Leaving an image on the phone for too long can leave a ghost image. There are apps that can be found by searching “Screen Burn” on the Play Store and can fix this issue. These apps display a sequence of primary colors on the display, restoring the pixels that have been used for a long time for a certain color.

Poor Battery Life ¶ 

Your device's battery life has shortened significantly. Charging your device takes a significant amount of time.

Applications Consume a Large Amount of Battery ¶ 

Your phone may have too many apps that eat up battery life. Popular apps that drain the battery are Facebook, Snapchat, and Youtube. These apps can be deleted to improve performance. Alternatively, app caches can be deleted to speed up the phone and prevent idle apps from draining the battery. To do this, go to Settings > Apps and Notifications > App Info > select an app > Storage > Clear Cache. This does not affect app data or app performance.

Broken/Defective Battery ¶ 

Your battery may have become defective, and you may need to replace it. Follow this guide to replace your battery.

Fingerprint Scanner Is Not Completely Responsive or Functional ¶ 

The fingerprint scanner is no longer recognizing fingerprints.

Fingerprint Scanner Is Dirty ¶ 

The scanner may have dirt on it which can prevent the scanner from fully recognizing the fingerprint. Use a clean tissue or cloth to gently wipe the fingerprint scanner before trying again. It is also recommended to start fresh and remove all current fingerprints. Go to Settings > Security & Location > Pixel Imprint and then confirm your screen lock. Tap the trash can icon next to all registered fingerprints.

Fingerprint Is Not Registered in the Device ¶ 

The fingerprint being used may not have been saved in the settings of the phone. Go to Settings > Security & Location > Pixel Imprint.

Broken/Defective Fingerprint Scanner ¶ 

Your fingerprint scanner may have become defective, and you may need to replace it. Follow this guide to replace your fingerprint scanner.

Device Won't Power On ¶ 

The phone won’t turn on when the power button is pressed for a long time.

Out of Battery ¶ 

The phone may not turn on because it has no more battery left. Try plugging in the phone charger cable to the phone and waiting to see if the phone will turn on due to sufficient charge. If the phone still will not turn on, the battery itself may be defective. To replace the battery, follow this guide.

Broken/Defective Battery ¶ 

Your battery may have become defective, and you may need to replace it. Follow this guide to replace your battery.

Camera Won't Focus ¶ 

Your camera has a hard time focusing on subjects while taking pictures. The photos and videos you take may be coming out blurry.

Dirty Camera Lens ¶ 

To clean the camera lens, wipe it gently with a clean tissue or cloth. You can also try cleaning the laser sensor, which can be located here.

Broken/Defective Camera Lens ¶ 

Your camera lens may have become defective, and you may need to replace it. Follow this guide to replace your camera lens.

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