Sudden loss of suction power ¶ 

While using your vacuum, did you suddenly notice that it is not performing as well as it did a short while ago?

Blockage in hose ¶ 

Look through the clear walls of the extension hose assembly for any blockages. If there are, take off any attachments and shake lose the blockage. Your vacuum should now operate as normal.

Blockage in brush head ¶ 

Turn the vacuum over so that the brush head assembly is upright. Look for any obstructions, and remove them. Your vacuum should now operate as normal.

Blockage in internal hose ¶ 

Turn the vacuum over so that the brush head assemble is upright. Look for any blockages in the hose that is in the upper right corner. Remove any obstructions. Your vacuum should now operate as normal.

Internal housing routes need cleaning ¶ 

In order to clean your internal housing routes you will have to access the canister.

To clean the internal housing routes follow this guide.

Screeching noise during operation ¶ 

While cleaning, did you hear a loud, screeching noise come from your vacuum?

Brush head is not spinning ¶ 

Turn the vacuum off. Look for any cord-like objects that are causing the brush to not spin. Unwrap the cord from the brush. Your vacuum should now operate as normal.

Broken brush head ¶ 

To replace the brush head you will need to remove the bottom panel of your vacuum.

To replace the brush follow this guide.

Vacuum motor malfunction ¶ 

Replacing the motor will require you to dismantle a majority of your vacuum.

To replace the motor follow this guide.

Filter needs cleaning ¶ 

Have you been using your vacuum for over 6 months without cleaning your filter?

Routine filter cleaning ¶ 

In order to access your filters you will need to open up your canister.

To clean your filter, follow this guide.

Vacuum will not turn on ¶ 

Does your vacuum not turn on when you press the power button?

The vacuum is not securely plugged in ¶ 

Make sure the plug is fully inserted into a fully functional electrical outlet. Your vacuum should now operate as normal.

The power switch is malfunctioning ¶ 

In order to replace the power switch you will need to open up the handle of your vacuum.

To replace the power switch follow this guide.

The power cord need maintenance ¶ 

In order to replace the power cord you will need to open up the handle of your vacuum.

To replace the power cord follow this guide.

8 Comments

my DC 14 when placed in the carpet feature starts grinding and the brush wont turn??? ive cleaned the brush...any ideas????

Paul - Reply

Motor inlet cover wont stay on because piece on body broke? How do I fix it?

Jennifer - Reply

dc 14 low reach model

Jennifer - Reply

Brush head still not spinning, cleaned internal, cleared hair from it still not doin it... So frustrating, plz help

Lani - Reply

Turns on & off constantly when in use, I took out the filter & It will keep running but no suction.

Jen - Reply

Mine did that, too. It might be clogged. Check where the hole to the motor is. Mine was clogged with lint and was difficult to clean. My hose was clean. Works now. What I hate is that the filter on top keeps falling out, and then there is no suction. I taped it down on one side.

madampolo -

DC50. When we use the hose and we turn on the device there is a strong suction which tries to

retract the hose ie. pulling back to the base and a high pitched whistle.

ANTHONY MUSITANO - Reply

My vacuum stick is 6 months old and has not be used excessively. Today while vacuuming, the motor keeps going on and off? Cleaned everything and no blockages. Ideas?

Joan Weston - Reply

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