Dragon Touch Y88X Plus Troubleshooting

Screen is not responding properly or not responding at all.

If the screen is responding very slowly or not at all, you could have too many apps open at one time. Close all your apps, then restart your tablet, and check if it is still responding slowly.

• On most Android devices, you can access the recent apps screen by tapping the square or rectangular button usually located at the bottom of the screen. This button is also known as the Overview or Recent Apps button. Swipe each app upwards to close the app. Alternatively, there may be a Close button (indicated by an X symbol) or a Close All Apps option.

If the screen is unresponsive, a software glitch might be the cause. Try restarting the device to clear any temporary software issues.

Incorrect touch screen calibration can lead to unresponsiveness. Check the device settings to recalibrate the screen:

• Step 1: Find the Settings app on your Dragon Touch Y88X Plus tablet. It is represented by a gear icon.
• Step 2: Look for the Display or Display & Brightness option within the Settings menu.
• Step 3: Search for an option related to Screen Calibration or Touch Settings
• Step 4: Tap on the Calibration option, and you may be prompted to follow on-screen instructions. This will involve touching specific points on the screen or adjusting a slider. Follow the instructions until they are complete to finalize recalibration.

Once these steps are complete, your tablet's screen should be recalibrated.

If the device has been dropped or damaged otherwise, the screen may be cracked or broken, which could cause it to become unresponsive. This can be solved by replacing the screen using this guide.

Overtime the battery life drains faster.

Excessive background processes or apps running in the background could contribute to faster battery drain. Check and close unnecessary background apps.

• On most Android devices, you can access the recent apps screen by tapping the square or rectangular button usually located at the bottom of the screen. This button is also known as the Overview or Recent Apps button. Swipe each app upwards to close the app. Alternatively, there may be a Close button (indicated by an X symbol) or a Close All Apps option.

Ensure that the tablet's operating system and apps are up to date. Sometimes, outdated software can cause increased power consumption.

To see if your device has any system updates, follow these steps::

• Step 1: Check for system updates
  • Open the Settings app on your Dragon Touch Y88X Plus tablet.
  • Navigate to System or About tablet.
  • Look for the Software Update or System Update option.
  • If there's a system update available, follow the on-screen instructions to download and install it.
• Step 2: After installing the system update, it's a good practice to restart your tablet to ensure that all changes take effect.

After following these steps, your tablet's system software should be up to date.

If the backplate pops off and you see a fat silver sac, then the battery has expanded, and you must replace the battery and pop the backplate back on using this guide.

If there are no visual deformities with the battery, then the battery may be faulty due to age or wear and tear. This can also be solved by replacing the battery using this guide.

Audio is providing unusual sounds or no sounds at all.

Ensure that the volume settings are configured correctly. Adjust the volume levels using the buttons on the side of the tablet and check if the distortion persists.

Firstly, try using different headphones to ensure that the headphones themselves are not the underlying issue.

Check for software-related audio issues by restarting the device. Sometimes, glitches in the operating system can cause audio problems.

Audio may be distorted because of a loose audio jack or foreign bodies like lint or dirt in your audio jack. Check for dirt or lint and then use a thin round tool such as tweezers and some rubbing/isopropyl alcohol to clean out the headphone jack.

If the problem continues, you may need to replace the motherboard.

Camera app shows black screen or distorted image.

Ensure that the camera app is updated to the latest version. Outdated apps may have compatibility issues leading to camera malfunctions. You can check if the tablet has any system updates in the Settings, which will provide any updates to the camera app.

To see if your device has any system updates, follow these steps:

• Step 1: Check for system updates
  • Open the Settings app on your Dragon Touch Y88X Plus tablet.
  • Navigate to System or About tablet.
  • Look for the Software Update or System Update option.
  • If there's a system update available, follow the on-screen instructions to download and install it.
• Step 2: After installing the system update, it's a good practice to restart your tablet to ensure that all changes take effect.
• Step 3: Open the camera app on your tablet and check for any new features or improvements.

After following these steps, your tablet's camera app should have the latest version installed.

Try resetting the camera settings to default. Incorrect camera settings can sometimes cause display issues.

To reset the camera settings, follow these steps:

• Step 1: Locate the camera app on your Dragon Touch Y88X Plus. You can usually find it in the Apps drawer or on your home screen.
• Step 2: Once the camera app is open, look for a gear icon or three dots (ellipsis) usually in the top or bottom corners of the screen. Tap on this icon to access the camera settings.
• Step 3: Within the camera settings, look for an option like Reset, Restore Defaults, or Reset Settings. The exact wording may vary depending on the camera app and the version of Android your tablet has installed.
• Step 4: When you find the reset option, the app might ask for confirmation before proceeding. Confirm that you want to reset the camera settings.
• Step 5: After resetting the settings, it's a good idea to close the camera app and reopen it to apply the changes.

After following these steps, your device's camera app settings should be completely reset.

The lens of the device might have debris covering it, preventing an image from being displayed correctly on the device. Ensure that the lens of the camera is clean by using a soft-bristled brush and/or microfiber cloth with rubbing/isopropyl alcohol to wipe the lens.

Due to poor packaging or a manufacturing error, your camera may be damaged even before you’ve used the tablet. In that case, you should return it or replace the camera. If the lens is damaged post unpackaging, then replacement is necessary. You can replace your device's camera using this guide.

When the charger is plugged in, the tablet will not charge/does not show it is charging.

Examine the charging cable for any visible damage. A frayed or damaged cable can prevent proper charging.

Verify that the power source, such as the electrical outlet or USB port, is functioning correctly. Try a different power source to eliminate this as the cause.

Your tablet not charging may be due to lint or dirt in your charging port. Using a toothpick or a different tool of choice and isopropyl rubbing/alcohol, carefully clean out your charging port.

If cleaning the port did not work, then your charging port may be damaged. Replace the motherboard as the charging port is soldered on.

Tablet randomly turns off or restarts on its own.

Ensure that the tablet's operating system and apps are up to date. Software bugs can sometimes cause random crashes.

To see if your device has any system updates, follow these steps:

• Step 1: Check for system updates
  • Open the Settings app on your Dragon Touch Y88X Plus tablet.
  • Navigate to System or About tablet.
  • Look for the Software Update or System Update option.
  • If there's a system update available, follow the on-screen instructions to download and install it.
• Step 2: After installing the system update, it's a good practice to restart your tablet to ensure that all changes take effect.

After following these steps, your tablet's system software should be up to date.

The tablet's software may be giving a faulty reading for the battery charge. Ensure the tablet is charged completely before diagnosing further. If the problem persists, allow the tablet to run out of battery completely and charge it back to full.

If your device is continuously crashing or restarting, then chances are there is a problem with the motherboard in your device which means you will have to replace the motherboard.

Important: Motherboard replacement is a higher-level repair and will require concentration and patience. Replacing a motherboard is a last resort.

You can replace the motherboard of your device using this guide.