Student-Contributed Wiki

Student-Contributed Wiki

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Computer Not Charging ¶ 

The laptop will not turn on or will automatically shut down after being unplugged.

Is the charger lit up? ¶ 

Computer Overheating ¶ 

The computer is hot to touch and will most likely not turn on

Is fan clear of dust? ¶ 

  • If it is clean check if you can hear the fan moving
  • If you did not hear it then the fan needs to be replaced. Use the Fan Replacement Guide

Screen Not Working ¶ 

Screen will not show the display

If cracked, broken or any LEDs are burned, the screen is going to be replaced. ¶ 

Adjust the LCD brightness on your laptop. ¶ 

Connect to a HDMI or Mini-DisplayPort cable ¶ 

  • Check to make sure the computer portion still works by using a different screen.
  • If the display shows up on the other device, then your screen is damaged and need to be replaced. Use the Screen Replacement Guide

Run Diagnostic: ¶ 

  • Turn off the computer and wait till its completely off
  • Hold the D button while holding the off key as will. That’s going to put your computer in BIST mode
  • There will appear some changes or lines that have been appearing with you if there were any problems, then it’s going to have some multiple colors appearing. On the screen
  • Then the laptop is going to turn off
    • If you had any problems appearing through the test, that’s going to tell you, you will need to replace the screen. Use the Screen Replacement Guide

WIFI Issues ¶ 

The computer will not find networks nearby

Wireless won't work or slow ¶ 

  • WIFI not connecting
    • Test your internet connection on another device to make sure it is not your internet being down
      • If your internet works on other devices then the problem is your laptop
      • If your internet does not work on other devices
        • The problem is most likely not related to your laptop
  • If these do not work, then your Wireless Card needs to be replaced. Use the Wireless Card Replacement Guide

Mouse/Track Pad not Working ¶ 

The mouse will not respond to touch

Is Driver Cupress Touchpad-5.5.1.59 Installed? ¶ 

Use External Mouse ¶ 

Enter the BIOS setup and run the program ¶ 

  • Some other steps you could take is to go to Device Manager, and update any drives you might find under the page.
    • Looking at your mouse/track pad setting is important, to make sure your track pad is still connected with your laptop, if not, run all diagnostics given and if they all fail, you will need to replace the track pad. Use the Track Pad Replacement Guide

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