Dymo LabelPoint 100 Won't Turn On ¶ 

When you press the power button, nothing happens.

No Batteries ¶ 

  • If you have just purchased the device, it does not include batteries so it is important to put a fresh set of batteries into the device.

Dead Batteries ¶ 

  • If you have not replaced your device's batteries recently, before trying anything else, check to see if a new set turns your device on. Often times, batteries are the reason your device will not turn on

Nothing Is Printed on Label ¶ 

When you try to print a label, it comes out blank

Depleted or Damaged Ink Ribbon ¶ 

  • If nothing appears on a printed label, then the ink ribbon may be empty or broken. Remove the tape cassette and check to see if the ink ribbon at its end or if it is damaged. Replace ink ribbon if necessary.

Text Is Printing Weakly (On Entire Labels) ¶ 

When you try to print a label, the text barely appears.

Batteries Are Low ¶ 

  • Replace The batteries.

Damaged or Depleted Tape Cassette ¶ 

  • If you have cleaned the print head and still encounter an issue with horizontal white lines, it is recommended to replace a new tape cassette.

Text Is Printing Weakly (Only On Parts of Labels) ¶ 

When you try to print a label, the text only appears in some places.

Dirty Rubber Transport Roller ¶ 

  • The rubber transport roller may be dirty. Open your device, and the roller should be directly beneath the ribbon cutter. Use a q-tip and water to carefully clean the roller.

Damaged or Depleted Tape Cassette ¶ 

  • If you have cleaned the print head and still encounter an issue with horizontal white lines, it is recommended to replace a new tape cassette.

Label Not Being Cut Properly ¶ 

When you print a label, it is either not being cut, being cut too short, or being cut too long.

Blade Is Dirty ¶ 

  • There may be glue, dust, or other debris on the cutter blade from previous uses. Remove the blade housing from the device and use a cotton swab (a q-tip works well) and a mild solvent (common rubbing alcohol works well) to carefully clean the blade.

Label Printing Characters On Top of Each Other ¶ 

When you try to print a label, all of the characters overlap on each other.

Dirty Rubber Transport Roller ¶ 

  • The rubber transport roller may be dirty. Open your device, and the roller should be directly beneath the ribbon cutter. Use a q-tip and water to carefully clean the roller.

Obstructed Rubber Transport Roller ¶ 

  • The carbon ribbon may be wrapped around the rubber transport roller. Gently remove the ribbon from the roller.

Label Printing With Horizontal White Lines ¶ 

When you try to print a label, there are horizontal white lines on the label.

Dirty Print Head ¶ 

  • If your label is distorted by horizontal white lines that print through the text, cleaning parts of the print head may be required.

Damaged or Depleted Tape Cassette ¶ 

  • If you have cleaned the print head and still encounter an issue with horizontal white lines, it is recommended to replace a new tape cassette.

Label Printing With Vertical White Lines ¶ 

When you try to print a label, there are vertical white lines on the label.

Contrast Settings ¶ 

  • Vertical lines that appear on the label after printing is not the cassette, but the contrast level on the device. Follow the instructions in your user manual as to how to increase the contrast level to avoid vertical lines while printing your label.

Label Printing Text at a Slanted Angle ¶ 

When you try to print a label, the text is tilted.

Tape Cassette Is Obstructed or Incorrectly Placed ¶ 

  • Remove the tape cassette and check for loose objects that could be in the way, such as paper clips, staples, excess label tape, or other debris. Once the area is clear, firmly and precisely replace the the tape cassette so that it is positioned appropriately.

Label Tape Is Incorrectly Moving Through Device ¶ 

  • Remove the tape cassette and check to see if the label tape is correctly positioned through the cassette's guidance pins. Ensure the tape is correctly positioned and carefully replace the tape cassette.

Tape Not Dispensing ¶ 

When you try to print a label, the label tape does not run through the device's printer and cutter.

No Tape Cassette ¶ 

  • Firmly and carefully insert a working label tape cassette into the device.

Dirty Rubber Transport Roller ¶ 

  • The rubber transport roller may be dirty. Open your device, and the roller should be directly beneath the ribbon cutter. Use a q-tip and water to carefully clean the roller.

Obstructed Rubber Transport Roller ¶ 

  • The carbon ribbon may be wrapped around the rubber transport roller. Gently remove the ribbon from the roller.

Blade Is Dirty ¶ 

  • There may be glue, dust, or other debris on the cutter blade from previous uses. Remove the blade housing from the device and use a cotton swab (a q-tip works well) and a mild solvent (common rubbing alcohol works well) to carefully clean the blade.

Improper Tape Positioning ¶ 

  • If you have recently replaced your tape, it is possible that the cassette was not positioned properly. This can cause your tape to get jammed and consequently not allow any label making. You can reposition your tape by opening up your device. Once you have done so, your labels should start printing.

Label Tape Is Incorrectly Moving Through Device ¶ 

  • Remove the tape cassette and check to see if the label tape is correctly positioned through the cassette's guidance pins. Ensure the tape is correctly positioned and carefully replace the tape cassette.

Device Doesn't Recognize Parts of the Keyboard When Pressed ¶ 

When you type the text for your label, nothing happens when you press certain buttons.

Dirty Keyboard Mat ¶ 

  • There may be dust or some other debris lodged under the keyboard mat. Remove the mat and gently clean the area inside the device. Then replace the mat.

One Comment

Every time I put batteries in my it starts unspooling the entire cassette even when turned off. please help.

Joe Barnes - Reply

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