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Device Not Connecting Via Bluetooth / Audio Jack
Cannot get your device to play on the MagicBox II by using Bluetooth or the Audio jack
Device not connecting Via Bluetooth
First be sure that the MagicBox II has a full charge. Then make sure that the audio cable is not plugged in. Next, check that the MagicBox II is not connected with any other device. To disconnect the MagicBox II from any device to which it was previously connected press and hold the play/pause button for 5 seconds until blue light starts flashing. This means that the Bluetooth is now ready to pair with a new device. If this does not work, it is possible that the Bluetooth sensor is damaged and may need to be replaced. See our step by step DKnight Magicbox II Motherboard Replacement Guide
Device not connecting via audio jack
First try turning the MagicBox II on and off. Next, plug one end of the aux cord into the MagicBox II and the other into your device. If this does not work, you may need to replace the Auxiliary Audio Port see Step-by-step DKnight Magicbox II Motherboard Replacement Guide.
Sound quality is poor
The sound coming from the speaker is not playing at 100%, or the sound emitting from the speaker is poor/crackling
Too far from device
Be sure the connected device is within 30 feet of the speaker. Objects in the way of the two connected devices like a wall could distort the sound. If you cannot see both the speaker and the connected device then they are too far apart.
A blown speaker could be the problem and it will need to be checked. This will consist of taking the speaker apart and removing it. Please flow the trouble shooting guide.
(We Found the Speaker is Heavily Glued to Device, it is not possible to easily replace this part without damaging the integrity of the device.)
Device Plugged into Aux Port's volume is turned up too high
When using the auxiliary the sound may get distorted if the volume on your device is too loud. Turn down the volume on your device until it becomes clear.
Device not connecting to Apple Products
Device is failing to connect to Apple Products such as the iMac or IPhone devices.
You Need to Update the OS on your device
If you are trying to connect the speaker to an iMac or other Apple device, upgrade to OS X Mavericks.
Device will not turn on
Device won’t power on after flipping the power switch to the "ON" position.
Device not charging
Check to make sure device charger is plugged in and has a proper connection. Make sure charging port is free of dirt and debris. Ensure that there is no breakage in the device’s charger wire. If possible try charger on a secondary device to ensure it is functioning properly.
Device not holding a charge
If the device works when charger is plugged but won’t turn on when unplugged or dies shortly after being charged for an extended period.
(We Found the Battery is Heavily Glued to Device, it is not possible to easily replace this part without damaging the integrity of the device.)
Power switch broken
If both the power cord and battery are intact then the power switch maybe damaged and needs to be replaced see our step-by-step DKnight Magicbox II Motherboard Replacement Guide
Buttons on speaker not responsive
Device is not responding when the buttons are being pressed.
Buttons not working
Try power cycling the device. (Turn device off, leave off for 15 seconds, restart device). Make sure your device is up to date.
Buttons broken off
If the buttons are sticking in the down position, or are visibly broken or missing please see our step-by-step –link DKnight Magicbox II Button Panel Replacement Guide