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Chromo Noria Troubleshooting

Released November 2016

Device Will Not Power On ¶ 

My device does not power up even though I know it's fully charged.

Sticky Power Button ¶ 

The device's power button could be malfunctioning and not fully depressing. Try pressing the device's power button four times to see if the device powers up.

Faulty Power Cord ¶ 

A faulty power cord could stop your tablet from charging. If the cord is physically damaged or frayed, the cord is broken and your tablet's battery is likely functional. Consider purchasing a replacement power cord.

Faulty Battery ¶ 

Plug in the power cord to a reliable outlet and connect to the tablet. If the device does not power up while it is plugged in and it does not stay on during charging, regardless of charging time, the battery is dead. The battery is advised to be replaced. In order to replace your battery, follow the guide here.

Device Will Not Stay Charged ¶ 

Although I've recently charged my device, it still dies quickly.

Too Many Applications ¶ 

Apps can be a large drain on battery power. If your device has many apps running at once, try quitting some that you don't use often. In order to quit apps, launch "Settings", scroll to "Device", select "Apps", swipe to the right twice to go to "Running", click on any unused apps and select "Stop".

Faulty Battery ¶ 

Plug in the power cord to a reliable outlet and connect to the tablet. If the device does not power up while it is plugged in and it does not stay on during charging, regardless of charging time, the battery is dead. The battery is advised to be replaced. In order to replace your battery, follow the guide here.

Display is Very Dark ¶ 

My display is visible if held to light, but remains very dark or dim.

Display Brightness Low ¶ 

If your display is on but it is very dark, try increasing your display's brightness. In order to increase the brightness launch the "Settings" app, then scroll to "Device", then tap the "Display & Lights", then click on "Brightness", and finally adjust the slider all the way to the right.

Faulty Display Backlight ¶ 

A dark display could also be caused by a dead display. The display's backlight could burn out, causing the screen to appear very dark. In order to replace your display, follow the guide here.

Front-Facing Camera Unresponsive ¶ 

The front-facing camera comes up black or distorted when I selected it in Camera.

Front-Facing Camera is Covered ¶ 

When the front-facing camera is not working, first try checking if the camera is covered. When the camera is covered by physical objects, remove them to ensure that the visual field is free of obstacles. If you've got a case on your device, try removing it to ensure that it is not blocking the camera. A large case could cover your camera and cause it to come up black when your camera is selected. When the camera is blurred with stains, use a screen cloth to clean the surface of the camera.

Faulty Front-Facing Camera ¶ 

When the fear-facing camera is still not working once the camera has been cleared, it is highly likely that the device has been damaged. The rear-facing camera can come up black or distorted if the device has been damaged. In order to replace your camera, follow the guide posted here.

Rear-Facing Camera Unresponsive ¶ 

The rear-facing camera comes up black or distorted when I selected it in Camera.

Rear-Facing Camera is Covered ¶ 

When the rear-facing camera is not working, first try checking if the camera is covered. When the camera is covered by physical objects, remove them to ensure that visual field is free of obstacles. If you've got a case on your device, try removing it to ensure that its not blocking the camera. A large case could cover your camera and cause it to come up black when your camera is selected. When the camera is blurred with stains, use a screen cloth to clean up the surface of the camera.

Faulty Rear-Facing Camera ¶ 

When the rear-facing camera is still not working once the camera has been cleared, it is highly likely that the device has been damaged. The rear-facing camera can come up black or distorted if the device has been damaged. In order to replace your camera, follow the guide posted here.

Speaker Not Producing Sound ¶ 

The speaker volume is up, but device still doesn't make any sound.

Software Bug ¶ 

When the speaker is not producing sound, first try rebooting the device again. In order to reboot the device, locate the power button and hold it until the display for powering down the device appears, then select shut down or restart.

Device in Headphone Jack ¶ 

To ensure the speaker is enabled, make sure nothing is in the headphone jack. When the device is removed from the jack, try using the speakers again.

Volume Controls May be Set ¶ 

The volume might be turned into silent mode or too low. On the setting menu, find the volume controls tab. Try modulating the volume to the appropriate level.

Faulty Speaker ¶ 

When the device is not producing any sound, the speaker could have been damaged. In order to replace your device's speaker, follow the guide here.

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