Canon EOS 6D Troubleshooting

Camera won't turn on ¶ 

Your camera will not turn on when you switch the power on.

Battery isn't charged ¶ 

Your camera might not be working because the battery might not be charged. Remove the battery from the camera and place it into your battery charger. Once the battery is completely charged, place it back into the camera.

Battery compartment is dirty ¶ 

There may be excess dust in the battery compartment preventing your battery from connecting. Open the battery compartment, remove the battery, and carefully clean out the compartment with a cotton swab.

Battery is bad ¶ 

If neither of the above solutions work, your battery may need to be replaced. Look in a camera store or online for a new battery of the same model.

Battery won't hold a charge ¶ 

You charge your battery for hours but it runs out of power very quickly.

GPS is on ¶ 

The GPS system on your camera drains battery very quickly when it is on. Look through the settings menu and make sure it is turned off if you are not using it. This will make your battery last longer.

Battery is bad ¶ 

Your battery may need to be replaced. Sometimes batteries stop working and no repair procedures will help with the fix. Look in a camera store or online for a new battery of the same model and replace the old battery.

Flash won't work ¶ 

The flash won't fire when you want it to.

Flash setting isn't on ¶ 

The flash may not be turned on. Press the flash button on your camera to make sure the flash setting is on.

Flash connection is dirty ¶ 

There may be excess dust in the flash connection preventing the flash from working. Remove the flash from the top of your camera and carefully clean the connection with a cotton swab or lint-free cloth. A clean connection allows for proper functioning of the flash compartment.

Battery is low ¶ 

The flash will not fire if the battery is too low. Remove the battery from your camera and place it into your battery charger. Once the battery is completely charged, place it back into the camera.

Flash bulb is burned out ¶ 

Your flash bulb may be burned out if the flash is not working. You will need to buy a new bulb and replace the one in your flash.

Flash connection is bad ¶ 

Sometimes there is no problem with the flash and the connection is malfunctioning. In this case, you will need to replace the flash connection.

Screen is not working ¶ 

Screen is cracked ¶ 

There are cracks in one of your screens.

If either screen is cracked, you will need to replace the screen protector for a clearer view.

Screen is displaying unusual colors or lines ¶ 

One of your screens displays unusual colors or lines.

If your screen has unusual display problems, you will need to replace the screen for a clearer view. See our replacement guides for the rear LCD screen and top analog screen.

Buttons are sticky or won't respond ¶ 

One of your buttons is sticky, or nothing happens when you press it.

Button internals are dirty ¶ 

Dirty internal button compartments do not let the buttons work properly. You will need to remove the camera casing, pop off the button, and carefully clean the connection with a cotton swab or a lint-free cloth. See our guides for removing the rear body panel and the front and top body panels.

AV, HDMI, or MIC output won't work ¶ 

Devices won't properly connect to your camera.

Connection port is dirty ¶ 

There may be excess dust in the connection ports preventing them from working properly. Carefully blow into the port at an angle to try to remove excess dust.

Connection port is bad ¶ 

Sometimes cleaning the connection port does not work. In this case, you will need to replace the connection port since it may be malfunctioning. See our replacement guide for the MIC port and Remote Socket.

2 Comments

Camera not on

facehds - Reply

I found the solution for my camera if it won't turn on!Just run the battery door metal part

made a video for this. https://www.youtube.com/watch?v=KwqWAjlE...

Greg Hung - Reply

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