Bose AE2w Audio Sounds Distorted

Low power can affect audio quality.

• Charge the AE2w fully using the original cable and power adapter
• Test audio while charging to see if distortion persists

Wireless signals or other nearby electronics can cause audio distortion.

• Move away from Wi-Fi routers, microwaves, or other Bluetooth devices
• Ensure you are at least within 30 feet of the audio source
• Too many Bluetooth connections to the same device could cause audio issues
• If all else fails, try to reinstall Bluetooth drivers.

Physical debris or damage to the jack can disrupt the connection.

• Ensure the audio jack is clean and free of debris
• Ensure there is no damage to the audio jack
• A dirty audio jack can be cleaned with rubbing alcohol and cotton swabs

Internal speaker damage could cause distortion.

• Gently press on each earpiece while also playing audio—if the sound improves, the speaker may need reseating.
• Replace the earpiece speakers if the distortion persists.

Outdated firmware could cause audio problems.

• Make sure that your device—both the mobile device and the headphones — is up to date on all software updates using the Bose Connect App.
• Check the settings of your primary music app, as issues may arise from updates or outdated versions. Ensure the app is up to date to prevent potential problems.
• Go to the Bose website, navigate to the support page, and select your device. Check the latest available driver version listed there and compare it to the version currently installed on your device.

A malfunctioning module could disrupt wireless audio.

• Reset the AE2w (hold the power button for 10+ seconds).
• If the issues persist, replace the Bluetooth module.

If necessary, or if any of the suggestions do not work, contact Bose Customer Service and ask what to do.