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Blu Dash 5.0 Dual SIM Troubleshooting Page

Released September 3, 2013 Model Number D410

Unresponsive touch screen ¶ 

The touch screen display works but the screen does not respond to touch

Faulty Display ¶ 

If you can press the power button and turn the display on and off but the screen is still unresponsive, the display may be bad.

Hard Reset ¶ 

Performing a reset may resolve an issue with an unresponsive screen. This option WILL delete all your data, so make sure the data on your device is backed up.

When the phone is powered off, press and hold the Volume Up and the Volume Down keys at the same time, then press and hold the Power key for 20 seconds until a test screen that shows some available options pops up.

Press the Volume Down key to scroll through the options until it highlights "Factory Reset" then press the Power key to select it.

To see a video of this process, click Here

Faulty Motherboard ¶ 

If the two solutions above are unsuccessful, then you have a bad mother board. Click Here to see our guide on how to replace the mother board.

Discolored or Grayed-Out Display ¶ 

The display works, but there are discolored spots that are grayed out

Damaged Display Wire ¶ 

A display that is grayed out or discolored may be caused by a frayed wire. It may not be necessary to replace this wire, repairing it may solve the issue. Click Here to see how to do this.

Faulty display ¶ 

If the step above does not work, the display is bad and will need to be replaced.

Slow Performance ¶ 

The device is very late to respond to touch screen commands and runs slowly in general

Too Many Applications Running ¶ 

The more apps that are open in the phone, the slower the phone will run. Many phones nowadays employ multitasking, which is a function that allows multiple applications to be open at once. Having too many apps open, however can use up a phones RAM (Random Access Memory). Closing some apps may free up RAM and make the phone run faster.

RAM Limit Reached ¶ 

Certain applications , like "Clean RAM Memory" and "Battery Doctor Pro", allow you to clean up your RAM in a matter of seconds. These applications can be download from the Goggle Play store.

No Hard Drive Space ¶ 

The performance of the phone can be affected by the amount of storage that the phone has. Moving applications from the phone storage to the SD card can free up space and make the phone run faster. To do this, follow these steps:

  • Go to your device settings
  • Click on "Application Manager"
  • Select the app you wish to move to the SD Card
  • Under the "Storage" tab, select "Move to SD Card

Reset the Phone ¶ 

If the phone is still running slowly, performing a reset may resolve the issue. This option WILL delete all your data, so make sure the data on your device is backed up.

When the phone is powered off, press and hold the Volume Up and the Volume Down keys at the same time, then press and hold the Power key for 20 seconds until a test screen that shows some available options pops up.

Press the Volume Down key to scroll through the options until it highlights "Factory Reset" then press the Power key to select it.

To see a video of this process click Here

Phone is not turning on ¶ 

No matter what you do, you can't get your Blu Dash 5.0 to turn on.

Drained/bad battery ¶ 

The battery may be completely dead. Insert the charger for at least 15 minutes and see if the phone boots up. If nothing is happening, be sure to verify that the charger is working. Plug the charger into a different phone or use a different charger if you have one available. If these steps don't work, you may have a bad battery. Follow These steps to replace your battery.

Faulty Display ¶ 

It is possible that it appears nothing is happening because the display is bad and must be replaced.

Faulty Motherboard ¶ 

If none of the above solutions work, then the problem most likely lies in the motherboard. Follow This guide to determine how to repair the motherboard.

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