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Blackberry Torch 9810 Troubleshooting

Part of the phone screen is blacked out ¶ 

Oh no, there’s a black spot on part of your screen or the entire screen is black.

Restart the phone ¶ 

Usually your phone just needs a few minutes to rest. Simply hold the alt key, then also hold the right shift and delete keys until the red indicator light appears. Your phone will restart itself.

Remove battery ¶ 

If restarting your phone doesn't seem to work, the next logical step is to remove the battery. To do this, slide off your battery cover and remove your battery. Make sure to leave it out for about five minutes. After the long wait, put the battery back and restart the phone. Is your problem fixed?

Charge Battery ¶ 

Simply try to plug your phone into its charger and leave it alone for a while. Make sure the red light indicator is on, so that you know it is charging. After it’s completely charged try playing around with you phone.

Replace screen ¶ 

If all else fails, your only option is to replace the screen. Follow the link below: Blackberry Torch 9810 Rear Facing Camera Replacement

Blurry camera ¶ 

You can’t see a friend's face clearly.

Wipe off camera lens ¶ 

Grab a nice smooth cloth and some lens cleaner. Spray the cleaner on the camera and wipe it down. Is your screen still blurry?

Restart the Phone ¶ 

Usually, your phone just needs a few minutes to rest. Simply hold the alt key, then also hold the right shift and delete keys until the red indicator light appears. Your phone will restart itself.

Replace camera sensor ¶ 

If all else fails, your best bet is to replace the camera sensor. Follow the link below: Blackberry Torch 9810 Rear Facing Camera Replacement

Black camera screen ¶ 

You can't see your friend's face at all!

Restart camera app ¶ 

An easy fix to this devastating problem is to shut down the app and restart it.

Restart phone ¶ 

Sometimes, your phone just needs a few minutes to rest. Simply hold the alt key, then also hold the right shift and delete keys until the red indicator light appears. Your phone will restart itself.

Uninstall/re-install camera app ¶ 

Go under settings and locate applications. Uninstall the camera app from the phone. Once you are done, re-install the app.

Replace camera sensor ¶ 

If all else fails, your only option is to replace the camera sensor. Follow the link below: Blackberry Torch 9810 Rear Facing Camera Replacement

Phone won't turn on ¶ 

Your phone is being stubborn and doesn't want to get out of bed

Drained/dead/bad battery ¶ 

This can be a very simple repair. Try charging the phone. Turn the phone on after about half an hour of waiting. If the phone still doesn't turn on, try replacing the battery. This is located on the back of the phone under the silver cover. Once you slide the cover off, you will see the battery. Pull the battery out and place a new one in its spot. Charge the phone and see if it turns on. Did that work?

Bad display ¶ 

Remove the battery to ensure the phone is off. Then put the battery back in. Press the power button and give it enough time to start. Plug your phone into your computer using a USB cord. If the computer recognizes the phone, you have a bad display. Follow the link to replace it.

Bad logic board ¶ 

If all else fails, your only option is to replace the logic board. Follow the link below: Blackberry Torch 9810 Motherboard Replacement

Cursor is stuck ¶ 

The black button refuses to cooperate

Restart phone ¶ 

Try turning your phone off by holding the power button for a few minutes. Sometimes, the phone needs a few minutes to catch up with its thought process. Hold the alt button, then also hold the right shift and delete keys until a red LED appears. The phone will restart itself.

Factory reset ¶ 

Occasionally your phone needs a few minutes to rest. Simply hold the alt key, then also hold the right shift, and delete keys until the red indicator light appears. Then it’ll restart itself.

Replace cursor ¶ 

If all else fails, your final option is to replace the cursor. Follow the link below: Blackberry Torch 9810 Cursor Key Replacement

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