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Belkin NetCam HD Troubleshooting

Slow/Weak Wireless Connection ¶ 

Wireless technology is radio-based, which means connection performance decreases when the distance between devices increases.

Distance Problems  ¶ 

Wireless devices have limitations when it comes to their signal range. If your wireless network devices are too far from each other, consider relocating the devices. Remember that distance is directly proportional to signal strength. The farther you are from the access point or router, the weaker the signal. To check if you’re getting a stable connection, perform a continuous ping. If you’re getting replies most of the time, this means the connection is stable. If timeouts are occurring frequently, the connection is not that stable.

Outdated Firmware on the Router ¶ 

Outdated firmware on the router can sometimes cause connection issues in your network. To fix this you need to upgrade the firmware of your router. To learn how to update your Belkin router's firmware click here.

Power Outage ¶ 

One factor that may also trigger the poor performance or loss of wireless signals coming from the router would be power interruptions. If you are not able to acquire any wireless signal after a power outage you may power cycle the router by unplugging and then plugging back in the power cord. However, if the power cycle still does not resolve the problem you may need to reconfigure the wireless settings of your router.

Not Sending Email Notifications with Pictures ¶ 

Not seeing pictures in your email

Motion Alerts Preferences Not Set Up ¶ 

Via NetCam Account

Launch a web browser and go to https://netcam.belkin.com. Log into your account. On your dashboard select your camera by clicking on the My Cam tab and clicking on your camera name. The default camera name should be “My NetCam HD”.

NOTE: If you do not see your camera name make sure that the switch at the back of the NetCam is flipped down. Refresh the list by reloading the webpage.

Go to the Motion Detection tab at the top of the screen. Turn the Save Clips to iSecurity+ option ON. This will enable the Email Notification and Push Notification options as well. Make sure all options are ON.

Adjust Sensitivity according to your preference by dragging the slider button. If you want to ignore small motion or decrease your camera’s bandwidth usage try changing the sensitivity level of your NetCam’s motion detection. Do this by sliding the button on the sensitivity bar right for higher sensitivity and left for lower sensitivity. Click the green apply button when finished to save the changes. Access the email address you used in creating your NetCam account. You should receive an email from Belkin NetCam stating that your webcam has sensed motion.

NOTE: The NetCam detects motion and sends an alert one (1) minute at a time.

Via NetCam App

Launch your App. From the Camera Device List tap on the name of the webcam you wish to configure. Next tap the Camera Clips Screen button. This is located at the top of the screen and looks like a play button. It is in between the webcam icon and the pencil icon. Tap the switch buttons for Email Notifications, Push Notifications, and Save Clips to turn them on.

NOTE: If the switch buttons are already turned to the right or colored green, they don’t have to be switched ON anymore.

Slide the button under Camera Sensitivity to choose your preferred sensitivity level. Setting the sensitivity closer to the right makes your camera sensitive to smaller motion or increases your camera’s bandwidth usage. Slide the button on the camera bar left to decrease sensitivity. Next access the email address you used in creating your account. You should receive an email from Belkin NetCam stating that your webcam has sensed motion.

NOTE: The NetCam detects motion and sends an alert one (1) minute at a time.

If you've set up motion detection alerts but aren't receiving them check your spam folder. Your email server may treat these emails as spam. To avoid this problem, add Belkin-NetCam@belkin.com to your contact list so future emails will be sent directly to your inbox.

If the problem continues, the motion sensor on the NetCam needs to be replaced.

No Image on Screen ¶ 

Producing no image

Resetting the Device ¶ 

Make sure that the NetCam is connected properly. Once you know that the camera is set up correctly, restore the camera's factory default settings. To do this make sure that the Wi-Fi being used for the devices is up on setup mode or that the switch on the back is up. Then to restore the camera to original settings press and hold the reset button for 20 seconds using a pin.

Once you reset the device you will need to set up the camera again:

  • Setting up the WEMO NetCam Wi-Fi Camera with Night Vision, F7D7601 for Android™
  • Setting up the WEMO NetCam Wi-Fi Camera with Night Vision, F7D7601 for iOS

If there is no image showing after resetting the device it is likely that the screen is faulty and needs to be replaced. You can replace the device by clicking on this guide.

Problems Seeing Camera on App ¶ 

Camera is connected to Wi-Fi, but can not be found on the app

Via App ¶ 

The Camera Device List of the NetCam App shows all the cameras that you have access to, both online and offline. A camera that is not available will have a green icon next to it. If you can't see your NetCam in the app make sure that it is properly set up. If you have multiple NetCams make sure that they are associated to the same account.

Device Will Not Power On ¶ 

The NetCam will not respond or show any sign of powering up

Faulty Battery ¶ 

If the camera is connected to the adapter and the Wi-Fi connection is strong, but the camera is still not appearing on the app. If the camera does not turn on, then the battery is most likely faulty.

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