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Headphones won’t turn on
Pressing on the power button, the headphones do not show any sign of turning on, or when plugging your headphones into the charger, they won't charge.
You'll be able to see at least five solid lights on by tapping the power button on the right ear pad. The headphones will not be able to pair with any devices if there are no sold lights, which indicates they are without charge.
A light should blink when plugging in the headphones, indicating that it’s charging. If there’s no light blinking, the problem may be with the charger rather than the headphones. Make sure to clean the charger and try to charge a different device with the charger. If the charger still doesn't work, you will likely need to buy a replacement charger.
Faulty Charging port
Your charging port should be clear of all dust and debris in order to charge properly. Make sure to keep your charging ports clean and dry.
If there are no problems with the charger, the problem likely lies within the battery of the headphones. This likely requires a battery replacement, which you can find out how to do in our replacement guide here.
Audio is distorted
Headphones are not outputting any audio, if they are, the audio is distorted and/or of poor quality.
The headphones come with volume-adjusting controls on the left side panel of the ear pad. The headphones may be muted or at a very low volume.
If the battery and Bluetooth work correctly, but you can’t hear any sound. There is a possibility that the headphone speaker has been damaged if it’s not transmitting audio well or at all. For a replacement, check our guide here.
Worn-down ear cushion
Ear cushions are worn down, or the adhesive has worn off
Ear cushion is torn or worn down
Not storing your headphones properly as well as wear and tear from usage can lead to tearing that causes the cushions around the speaker to be uncomfortable or come off. The ear cushion adhesive will also eventually wear off or have tares. To replace the ear cushion, click here.
Headphones don't fit properly
Headphones do not properly fit over the head and ears
With a slight pull in each ear pad, it will extend, adjusting the size of your head and ears. It shouldn't be a problem when extending it to its total capacity.
Damaged ear pad
The headphones will not adjust up or down, or the ear pad is hanging off
Overextending the headband/and or ear pad and not storing them during transportation causes it to snap. If unable to adjust beats size or the ear pad hangs off, it requires a replacement for a hinge. Click here to learn how to replace it.