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Axess SPBT1031 Troubleshooting

Rechargeable indoor/outdoor Bluetooth speaker. Capable of using USB, AUX and SD card for music input. Product released in 2014.

Difficulties Connecting Via Bluetooth ¶ 

Speaker indicates that Bluetooth is successfully connected but no songs are coming out.

Incorrect Mode ¶ 

When choosing the audio input source your options are Bluetooth, SD card, USB port, FM Radio, and AUX input. By using the “Mode” button, you can scan through the different inputs that are currently available. The availability is based on what you currently have connected to the speaker.

To make the Bluetooth option available, be sure that the Bluetooth mode on the music source device is currently turned on. When you are sure that the Bluetooth mode is active, the source device must be paired with the speaker. To do this go into the settings of the source device, find the Bluetooth mode and select “Axess SPBT1031.” Once the devices are paired (this should only take a few seconds) you will be able to play music through your Axess speaker. The device may automatically change to Bluetooth mode, but if it does not, press the mode button to cycle the audio inputs until you get to Bluetooth mode.

Bluetooth on Source Device is Turned Off ¶ 

Check to make sure the Bluetooth from the device is turned on. Then check to make sure if the volume of both source device and the speaker is on. If Bluetooth settings are turned on and volume is up, there is a possibility that Bluetooth of either speaker or source device is faulty. Consider contacting the manufacturer of both speaker and source device to repair Bluetooth.

Unresponsive Buttons ¶ 

Button on the speaker either stick in place or do not register the press.

Dirt Build Up/Sticky Buttons ¶ 

A small buildup of dirt or other residue within the buttons. To get rid of the dirt or the sticky residue, take a cloth and dampen a small area with rubbing alcohol. Wipe the interface of the speaker and be sure to wipe off any residue in between buttons and on the buttons.

Cracked Buttons ¶ 

The buttons are damaged or broken and does not register being pressed. Please see the replacement guide, Button Replacement Guide.

Not Registering Audio Input ¶ 

All connections are properly made yet there is no audio coming from the speaker.

Volume is turned off/down ¶ 

Be sure to check if the volume is turned on by turning the dial to the right.

Faulty Chord ¶ 

Visible damage to auxiliary chord may affect audio input or may not register the input and the light will not be lighting solid blue. The solution would be replacing the chord. If this does not help, see Broken Auxiliary Port.

Not playing audio from USB ¶ 

Listening through USB or CD, the LED light should be flashing blue continuously. This indicates that the connection is working. If it is and there is still no sound coming out, be sure USB drive is formatted correctly.

Broken Auxiliary Port ¶ 

If there is physical damage or replacing the chord was not helpful, the port itself may need to be replaced. See the Auxiliary Port Replacement Guide.

Fuzzy Sound Output ¶ 

It is difficult to make out the sounds while listening to music, or the sounds have a fuzzy/raspy sound

Poor Wire Connection ¶ 

If your sound output is fizzy sounding, then your issue may be poor internal wire speaker connections. To determine if you have poor wire connections you should test the sound quality using different modes.

Example: if your audio is clear through the USB drive, but fuzzy through the AUX cord, then it is likely and AUX issue. If the sound output is fuzzy on all modes, you likely have a wiring or speaker issue.

For fixing faulty wiring, please see the Faulty Wiring Replacement Guide.

Faulty Speaker/Sub-woofer ¶ 

If replacing/fixing your wiring connection did not work, it may be time to replace your speaker or subwoofer. To determine which needs replacing, you'll need to listen for the fuzzy output noise. Start with the volume on low, select a mode other than Radio, and play some music. Increase the volume in small increments so the fuzzy sound is distinguishable. Wherever the fuzzy sound is most prominent is where the replacement needs to occur. When you have determined whether the speaker or subwoofer needs replacing please see the Subwoofer Replacement Guide and the Horn Replacement Guide.

Poor Battery Life ¶ 

There is a short battery life and the speaker turns off after being used for a short amount of time.

Overcharging ¶ 

Make sure to unplug the computer from the outlet right after speaker is fully charged. Do not keep it charging if it is already fully charged or else this will negatively affect the speaker's battery.

Inadequate Charging ¶ 

Check to make sure the wire is completely plugged into an outlet and the other end is plugged into the DC 5V charge port, then check to see if the red light is flashing. If it is not flashing, then the cable is faulty. Consider buying a new cable for charging.

Battery Replacement ¶ 

If overcharging has occurred to the point where battery life is unusable, then replace battery. See Battery Replacement Guide.


Blue tooh is not paring with my iphone 6 s Axess speakerspbt1034

lepeab - Reply

I'm getting the same symptom from mine, Also an Iphone 6s, did you find a solution email me at pocphil@

Phil Waters -

I got one of these as a gift, it worked for about 2 weeks, and then it no longer would light up, pair, or work at all. when you plug it in the red light comes on as if it is getting power, then turns off, and nothing. What a piece. Of course, I didn't keep the paperwork, because I am tired of holding onto paperwork for everything I buy as it becomes clutter. So I am stuck with junk

itsmyhappyass - Reply

This happened to me. I opened the end by taking 4 screws out and tightened up the plastic plugs on the wires and it works again. However I can't get it to pair with my iPhone 7 or iPad Pro.

Peter kraemer -

Hi my axess speaker is fine but the only thing is the dc5v is messed up any answers on how I can get this fixed

psahota0 - Reply

buy a new dc5v what ever that is

gaming with franky -

Hey I was wondering how did you fix your DC 5V

Queen Bonitaa -

mine is fine but its just that when the bass hits it turns off then turn back on and connect back to my iphone and play the song from where it left off and it hits the bass again and turn off again but it still works it just that i cant put is on full volume

gaming with franky - Reply

I have the exact same problem. Can anyone help us peasants out for this?

Deepen SHAH -

Just received this in the mail today. It will connect to my phone via blue tooth, but no sound comes out. I've paired my phone to other devices and they work fine.

Tyson - Reply

Thdre is a bare wire lose in my port,how do i fix it

cibber fernandes - Reply

I just opened mine and it works perfectly except it won’t turn off. The lights go off when the power button is pushed so that isn’t the problem, but it just turns back on as soon as the button is released. Is there any way to fix this or do I have to just wait for it to die and recharge it every time I want to use it?

Stephanie Monk - Reply

I bought one and it won' turn on

Bobby - Reply

When i plug it up to charge, the red light stays on and it wont charge i have tried multiple plugs and multiple cables and nothing seems to work. Any ideas?

Lance - Reply

Please tell me where I can buy a battery for my axess 1032 Bluetooth speaker model.??? I've tried anazon , eBay and a few stores in my city with NO success.

hammerdog36 - Reply

Where do buy replacement battery?

easstotts - Reply

My speaker is on and on, not able to switch off not connecting to any device.. It is charging bu only showing the bluetooth mode, suggest any fix

Pratik Agrawal - Reply

My axess speaker was working then died. I put it to charge and it showed a red dot that is was charging but soon went away but wasn’t charged and when i fixed the plug was still red. Now i let it charge overnight and it’s still there.

israel713cruz - Reply

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