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Phone will not turn on ¶
No matter what you do, you can't get the phone to turn on.
Hold down the power button ¶
Before you replace the battery, make sure you are holding down the power button long enough. You should hold the power button down for at least 5 seconds.
Drained or dead battery ¶
If your phone still will not turn on after holding down the power button for at least 5 seconds, it could be that the battery needs to be charged.
Bad Charger ¶
You could be using the wrong charger, or the outlet is faulty.
Using wrong charger ¶
Make sure you have the correct charger for your phone. Using the wrong charger may affect how the strong the battery charge is.
Outlet may be Faulty ¶
Not all outlets work. Double check the outlet you have the phone plugged into is a working outlet.
It is possible that the battery will not charge do to a bad battery. The outlet you are trying to plug-in to, may not have any electricity running to it. If you need to replace your battery you can use this guide to assist you.
Unresponsive/ Sticky buttons ¶
No matter what buttons you push, nothing happens.
Bad button pad ¶
The keys on your keyboard are unresponsive or stick.
If the key(s) are unresponsive and/or sticking, you may need to replace the keypad. You can use this guide to assist you.
Phone does not ring ¶
Speakers on the phone seem fine, but the phone does not ring when there is an incoming call.
Ringer has been turned off ¶
On your phone there is a ringer "on" and "off" setting. Check that the your ringer has not been switched to the "off" setting.
Intensive Cleaning ¶
Bad conection, or phone is not work as it should.
Inside phone needs cleaning ¶
This will generally require that you open up the phone and clean the connections between the buttons and/or the Logic board. If you need to give your phone a good intensive cleaning, you can use this guide to assist you.