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Asus Chromebook C202 Troubleshooting

Battery does not charge ¶ 

"Battery doesn't charge when the power adapter is plugged in."

The cables aren't plugged in correctly ¶ 

Make sure that your power adapter cables are securely connected to your Chromebook as well as the power outlet.

No power is getting to the Chromebook ¶ 

Check if the power outlet is working. If it isn't, use another one and try again until you find a working power outlet.

Battery is dead ¶ 

The battery needs to be replaced. This has to be done by tearing down the Chromebook to get to the battery. The following video will demonstrate how to do this.

Sound not working on device ¶ 

"The device is not giving out sounds that can be heard."

Volume is not set at a high enough level ¶ 

Go to the bottom right corner of the screen and click on it. Raise the slide bar where the speaker is by dragging it to the right until you start to hear sound.

Faulty audio jack connection ¶ 

Check if the audio jack is plugged all the way into the Chromebook. If it isn't, push the audio jack into the device until you hear a click.

The second monitor is not working ¶ 

"You have a problem getting an external monitor or TV working with your Chromebook."

Loose connection ¶ 

Make sure that the HDMI ports on both sides are securely connected to your Chromebook and your monitor or TV.

Power not on for second monitor ¶ 

Make sure that the monitor or TV is connected to a wall outlet. If it isn't, plug the device in to give it power. Afterwards, turn it on.

Error message appears when loading web pages ¶ 

"Web pages fail when you try to open one."

Not connected to Wi-Fi hotspot ¶ 

Make sure that you are connected to a Wi-Fi hotspot. This can be checked by clicking on the status area in the bottom right corner of the screen. If you aren't connected to a Wi-Fi hotspot, click on the first option right under your account and select a network to connect to.

Too many tabs are open ¶ 

Having too many tabs open will effect how the Chromebook performs due to the limited amount of memory they have when compared to standard laptops and desktops. Closing a few tabs might be able to allow web pages to load again.

Restart Chromebook ¶ 

Too much data in the Chromebook's RAM can cause it to perform slower and cause errors. Restart the device to clear the RAM. This should make the system more responsive.

Error appeared while trying to update Chrome OS ¶ 

"An error occurred while updating Chrome OS."

Lost Internet connection while downloading update ¶ 

Reconnect your Chromebook to the Internet and update Chrome OS again. This can be done by clicking on the status area in the bottom right corner of the screen. Then, click on Settings. After that, click on About Chrome OS. Then, click on Check for and apply updates.

Update does not start ¶ 

You should restart your Chromebook and try to update it again. If that doen't work, you will need to reset your device to factory settings. Go to this link and follow the instructions under Reset a personal Chromebook.


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