Student-Contributed Wiki

Student-Contributed Wiki

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Echo won't turn on ¶ 

The Amazon Echo won't power on and doesn't respond to commands.

Not plugged in properly ¶ 

Make sure the power cord is fully inserted into the bottom of the Echo and the cord fits into the groove at the back of the device. Also, be sure that the power adapter is correctly plugged into a working outlet.

Faulty power cord ¶ 

The power cord may have a short or a broken wire. Check the cord for any frayed or damaged areas. If any damage is found, replace the power cord.

Faulty power and speaker driver board ¶ 

The circuit board that manages power within the Echo may be broken. This requires a replacement of the board.

Faulty motherboard ¶ 

If the motherboard malfunctions, none of the speaker's functions may work, requiring a replacement of the motherboard.

Won't connect to Wi-Fi ¶ 

The Echo isn't connecting to your wireless network. This is indicated by the power LED above the power cord being solidly lit orange, and/or an oscillating violet light ring at the top.

The Echo is too far away ¶ 

Try moving the Echo closer to your Wi-Fi router. Also, moving the Echo away from walls and interference sources like microwaves and baby monitors may help.

Your Wi-Fi password is incorrect ¶ 

If your Wi-Fi network is password protected, make sure you enter the right password. Your Wi-Fi password is case-sensitive.

Broken Wi-Fi module ¶ 

The Wi-Fi module on your Echo's motherboard may be broken, so you may need to replace the motherboard.

Router issues ¶ 

The issue may lie with your Wi-Fi router. If this is the case, try the following:

Reboot your router ¶ 

Turn off your router for 30 seconds, then turn it back on. Be careful, as this will disconnect any devices you have connected to your Wi-Fi.

Reboot your router, letting the Echo reconnect first ¶ 

Turn off your router for 30 seconds and turn off Wi-Fi on all your connected devices. Then, turn the router back on and let the Echo connect to your Wi-Fi. Once the Echo is connected, reconnect all other devices to your Wi-Fi.

Won't connect to Bluetooth ¶ 

The Echo isn't paired with your Bluetooth device, so you are unable to stream music from your device to the Echo or control it with your phone.

Your device is too far away ¶ 

Make sure your device is within 30 feet of the Echo or they may not be able to communicate.

Bluetooth is not enabled on your device ¶ 

Make sure your device supports Bluetooth connections and that the Bluetooth setting for your device is on.

Your device is not paired with the Echo ¶ 

Check in your Bluetooth settings menu to see if your device is paired with the Echo. If it's not, say "Alexa, pair," and choose the Amazon Echo from the list in the Bluetooth menu on your device.

Broken Bluetooth module ¶ 

The Bluetooth module on your Echo's motherboard may be broken, so you may need to replace the motherboard.

No Sound ¶ 

The Echo is on and connected, but won't make a peep.

The Echo is muted ¶ 

The Echo may be muted without your knowledge. Try turning up the volume by rotating the volume ring at the top clockwise.

Blown out or broken speakers ¶ 

If you've been jamming out to your tunes a bit too loud, your speakers may have blown out, or may have been broken otherwise. You'll need to replace both speakers, the woofer and the tweeter.

Faulty power and speaker driver board ¶ 

The same circuit board that manages power within the Echo also manages the audio output. If this is broken, you'll need to replace the board.

Distorted sound ¶ 

Your Echo plays music and listens to your commands, but sounds too tinny, too bass heavy, or otherwise distorted.

Broken tweeter ¶ 

If your music sounds too bass heavy, your tweeter may need to be replaced.

Broken woofer ¶ 

If the Echo sounds too high pitched, your woofer may be broken and needs to be replaced.

Faulty power and speaker driver board ¶ 

If the sound is distorted in some other way, try replacing the power and speaker driver board, as it may be malfunctioning.

Light ring not working ¶ 

Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on.

Faulty LED/Microphone board ¶ 

The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board.

The Echo doesn't hear you ¶ 

No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say.

The microphones are off ¶ 

The Echo has the ability to turn off its microphone array. If the microphones are off, the light ring at the top should be lit red. To turn them back on, simply press the microphone button at the top of the Echo.

Faulty LED/Microphone board ¶ 

The microphone array in the Echo may have malfunctioned, in which case the LED/Microphone board should be replaced.

16 Comments

How do I disconnect a iPhone 6s from Echo? Every time I get a call or text message it sends the sound notification through the Echo speaker. I would like to turn this function off

Bob - Reply

Echo will not connect with Amazon My Music. In fact, my Echo will not do ANYTHING. Seriously considering returning it.

iamronny - Reply

My Echo keeps saying no music in your library, I have Spotify and music on it

pauline.johnson54 - Reply

You need to set Spotify as the default music app in your Alexa app

Oliver Bristow -

I bought my amazon echo a few days ago and you have to speak loudly at it to make it hear you, crap

Saltie Seal - Reply

Brand new unit.plugged in and feels warm but no light ?

francesca.cole - Reply

Just got BT home hub and it was working ok on my Sky internet,connects ok then after 30 mins red band comes on and cant switch the Mics on just have to reset unit and does it again ... Unplugged at the moment.. any Ideas ?

Geoff McGough - Reply

My echo is not working it keeps saying not connected, I've tried on many occasion to reconnect but it still not connecting.

Natalie Constant - Reply

My amazon echo dot's speaker suddenly stopped working. I can only hear anything if I plug in an external speaker. Anybody else have this problem?

leanmeantrampoline - Reply

My Dot Speaker stopped working suddenly also. Works fine when paired with bluetooth soundbar, but I don't want to keep that on all the time. Any fixes for this?

Tresa Scalise -

My echo stop playing music ..I even have a paid subscription

Dominique Scott - Reply

Echo will wake but will not respond to voice commands. It just suddenly stopped... how do I get it respond again?

Brenda Newkirk - Reply

My Echo appears to be working when I give a command and the lights indicate I am heard but I never get a response. I've turned the volume ring right and left and made sure the microphone was not red. It is connected to WiFi and can be seen by my devices. I'm not sure what the problem might be.

Lesia Cook - Reply

When I plug it in, the light just keeps spinning and it won't take commands. Will not go through any of the setup steps

Kelly South - Reply

My echo works ok, but powers off when you change volume, either from the app, the +/- buttons or asking echo to change volume. What can I do?

Simon peterson - Reply

my echo worked fine for a day. Now the music cuts in and out. What may be wrong?

richard Malenfant - Reply

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