Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Altec Lansing BoomJacket Troubleshooting

This troubleshooting page will help you diagnose problems with the Altec Lansing BoomJacket.

Speaker Will Not Turn On ¶ 

The speaker will not respond or show any sign of powering up.

Faulty Power Adapter ¶ 

Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty or the speaker is fully charged. Consider purchasing a replacement adapter.

Faulty Battery ¶ 

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery.

Altec Lansing BoomJacket Battery Replacement Guide

Broken Power Button ¶ 

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

Speaker Powers Off On Its Own ¶ 

The speaker will turn on or off randomly without you physically turning it on or off.

Broken Power Button ¶ 

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

Volume Rises and Lowers On Its Own ¶ 

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume

Broken Power/Volume Button ¶ 

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

Audio is Distorted ¶ 

The audio either cuts in and out or is very scratchy sounding.

Loose Auxiliary Jack ¶ 

Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.

Bad Bluetooth Connection ¶ 

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.

Altec Lansing BoomJacket Bluetooth Board Replacement Guide

Audio Will Not Play ¶ 

Audio will not play even though the speaker is turned on.

Bad Bluetooth Connection ¶ 

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the bluetooth board may need replacing.

Altec Lansing BoomJacket Bluetooth Board Replacement Guide

Loose Auxiliary Jack ¶ 

Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.

Broken Power/Volume Button ¶ 

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

28 Comments

Is there a fix to these speaker boxes when the power stays on but wont connect to bluetooth? With the battery plugged in, the Blue LED light comes on. Power button does NOT turn the unit off, thinking its faulty. Seems to be a lot of this happening with these units. How can I get a replacement when this was a b-day gift from the wife? Purchased in August and its already dead.

Joe Foster - Reply

Hi, I’m having the same problem and wondering if you found a solution!

Dominique Abruzzese -

Hold + and - at same time.

denettebruce -

Same issue on the Sonic Boom. Blue tooth and power button lights remain on even if the on/off switch is off. Won't connect to Bluetooth, or play on aux.. factory reset doesn't work either.. Just frozen

Evelyn Rosario -

I've now had two of these darn life jackets go bad, a 3 and a 4!!!! The 3 appears to be on and the volume shows it on the phone's turning up and down… but no sound. The 4 will not turn on at all.

What a waste of a few hundred dollars!!! And I haven't gotten answers from Altec on any sort of compensation!!!

bearheat123 -

My speaker cuts out when the volume is all the way up what causes that? Its an altec lansing boom jacket

Robert - Reply

Same problem here. After 2-3 songs, it behaves as if the battery has been depleted, although battery is at 90%

Tcpr -

I just bought mine and it’s doing that. Returning it tomorrow!

tmesa001 -

Please let me know if you find a solution

luis manzano -

I have problem with my lifejacket3. Charging light is always on, even if there is no charge plugged in. And speaker won't turn on.

Branibor Colovic - Reply

Same here… but my light isn't on if it isn't plugged in. I can't turn the stupid thing on!

heather huddle -

Whenever i try to turn my altec lansing boomjacket on after its done charging, it wont turn on. What may be causeing this?

Zach - Reply

Did you find out? I'm having the same issue. I know my beats sometimes needs reset… but I can't find anywhere in how to do that! So frustrating!

heather huddle -

Same issue. Have you found anything?

Chris Lynde -

Ok so I hear no sound. Speaker was working great. Turned off my phone and attempt to connect wife's. Now the speaker will show either phone paired , can see the music file I indicate that music is playing however can not hear from my phone ( which says it is connected ) or from the speaker??

Brian Gentry - Reply

Same thing is happening to me. Have you found a solution? If I do I will post.

peaceleste17 -

I just had this happen. I think it believes a microphone is in use on your phone. I used the mic option in notes on my iphone and it started working again.

fugazikill -

this happened to me twice so far on two new units, tech support says i need to send back, anyone have this fixed?

It was working fine and now when it powers on i hear no “bloop” sound and no music, however on my phone it shows it playing.

paul.a.rubicco -

Our Lifejacket doesn't say “Welcome to Altec Lansing" and it shows the phone playing to LJ BUT not only is there no audio it won't forward the music either. SMH

Cheryl Forbes -

Same thing happend to my unit. Is there Any solution to this problem?

aloysius_ramirez -

We just bought ours not even 2 hours ago. We tested it out on our way back home. Everything seemed fine. Got home turn it back on and now there's this super noisy sound we cant turn it down. Disconnected Bluetooth and connected again and the noise still there. I can hear the music but is distorted. Don't tell me to needs replacement when is less than 2 hours new. :-/

Jensy Pineda - Reply

My Boomjacket won’t charge. Inserted 3 different jacks and the “charging” light doesn’t come on. Any fix for this?

MR99 - Reply

Mines doing the same thing and I replaced the first one I got bc it was doing the same thing.

Kayla g -

Worked fine no battery problem, buttons work fine but then I turn it back on and the sound is just gone. Could the speakers be ruined?

kyle “kjg” 14 - Reply

My speaker won't turn on and when I plug it in the yellow charging light will come on for a second and then shut off and then that's it I tried multiple Chargers but it will not turn on with so ever

Matthew Hassler - Reply

My speaker doesn’t function properly, I full charge it already when I turn on the speaker it has no sound nor speaking at all. I don’t know what I’m going to do, my monm will mock me if she knows that my speaker isn’t functioning properly. Please help me. Thanks!

Kim Jongdae - Reply

Good luck!!! Make sure it's fully charged, hold down power button. I've had two go bad! I'll never buy Altec again!!!

bearheat123 -

I found the fix! For my unit anyways. I got a charge light but it would not power on. I pulled off the rubber sleeve and the back mesh grill. There are 4 little rubber stoppers that hide the screws. After removing the screws I pulled the unit in 2. There is a glued in gasket so it may need a little scoring with a knife. I then unplugged the battery and plugged it back in which in effect reset the unit. Hit the power button and it immediately powered up! There were two connectors from the battery and I unplugged them both and waited 10 seconds.

Hope this helps.

Matthew McCulloch - Reply

View Statistics:

Past 24 Hours: 70

Past 7 Days: 415

Past 30 Days: 1,947

All Time: 27,346