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Altec Lansing BoomJacket Troubleshooting

This troubleshooting page will help you diagnose problems with the Altec Lansing BoomJacket.

The speaker will not respond or show any sign of powering up.

Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty or the speaker is fully charged. Consider purchasing a replacement adapter.

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery.

Altec Lansing BoomJacket Battery Replacement Guide

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

The speaker will turn on or off randomly without you physically turning it on or off.

If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

The audio either cuts in and out or is very scratchy sounding.

Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.

Altec Lansing BoomJacket Bluetooth Board Replacement Guide

Audio will not play even though the speaker is turned on.

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the bluetooth board may need replacing.

Altec Lansing BoomJacket Bluetooth Board Replacement Guide

Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.

If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.

Altec Lansing BoomJacket Power Button Replacement Guide

30 Comments

Is there a fix to these speaker boxes when the power stays on but wont connect to bluetooth? With the battery plugged in, the Blue LED light comes on. Power button does NOT turn the unit off, thinking its faulty. Seems to be a lot of this happening with these units. How can I get a replacement when this was a b-day gift from the wife? Purchased in August and its already dead.

Joe Foster - Reply

Hi, I’m having the same problem and wondering if you found a solution!

Dominique Abruzzese -

Hold + and - at same time.

denettebruce -

Same issue on the Sonic Boom. Blue tooth and power button lights remain on even if the on/off switch is off. Won't connect to Bluetooth, or play on aux.. factory reset doesn't work either.. Just frozen

Evelyn Rosario -

I've now had two of these darn life jackets go bad, a 3 and a 4!!!! The 3 appears to be on and the volume shows it on the phone's turning up and down… but no sound. The 4 will not turn on at all.

What a waste of a few hundred dollars!!! And I haven't gotten answers from Altec on any sort of compensation!!!

bearheat123 -

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