Acer Iconia A1-810 Troubleshooting

Released May 2013, identified by model number A1-810-L416

Wi-Fi Connectivity Issues ¶ 

Wi-Fi is disconnecting frequently or isn't working at all.

Loss of Wi-Fi Connectivity ¶ 

Check your Wi-Fi signal if your speed or connectivity is slow. One bar means you are getting the minimum while having all bars means your connectivity is great. For greater access to the Wi-Fi, it is best to either move the device closer to the router, which connects to the internet, or to stay in one location where the Wi-Fi is constant and less prone to drop.

Wi-Fi won't connect at all ¶ 

If you are unable to connect to the Wi-Fi at all, then try to connect to a static IP address instead of the DNS (Domain Name System). Set up your tablet to connect with your router using a Static IP that is outside the range of IP addresses your router assigns using DNS. You will need to go into your router's firmware to see the range of address assigned using DNS and assign one to the tablet outside of that range.

4.4.2 Android KitKat System Update Problems ¶ 

The Android's system update of version 4.4.2 KitKat may interfere with some of your apps, settings, and interface, which may result in some malfunction with the Wi-Fi connectivity.

  1. Go to Settings and select Location, into Mode
  2. Select High Accuracy
  3. Return to Settings, and press Wi-Fi, into Advanced (which can be found in the menu by tapping the button the top right)
  4. Uncheck Wi-Fi Optimization

Screen Not Displaying ¶ 

The screen display is not working properly.

Tablet Won't Start ¶ 

You should try to hold the power on/off button of the tablet, located on the top of the device.

  1. Press and hold the Volume Up button, which is located closest to the touchscreen lock switch.
  2. While holding the Volume Up button, press and hold the Power button for 3 seconds then release it.
  3. Continue holding the Volume Up button until the tablet screen turns on.

Contact Acer Support if it still won't turn on.

Black Screen ¶ 

Hold your power button to see if it will turn on. If it is vibrating and does nothing, charge it for a few hours or overnight. Test the power button again and if still doesn't turn on, contact your local Acer service center.

When Waking from Sleep Mode ¶ 

After you wake it up from sleep mode, restart the tablet to re-activate the touchscreen. This problem may occur when sleeping on the device overnight.

Screen Flickering ¶ 

If your screen is flickering, you may want to do a factory reset.

If it is still flickering, you may want to contact your local Acer service center.

Screen Sensitivity Problems ¶ 

The screen will not respond to my touch.

Low Sensitivity ¶ 

If you need to press too firmly to start apps or drag them around, you may want to purchase a stylus to increase the sensitivity with ease.

Screen is Unresponsive to "Touch and Hold" ¶ 

Check "settings", then "accessibility" to make sure you have a "short" touch setting selected.

Update the Device ¶ 

You may want to update your device since the system's updates can resolve and fix this issue. If updates are not available on your device, restart your device to refresh.

Android Update Problems ¶ 

The updates are giving me a rough time.

Use an Older Version of Android ¶ 

If the update you are using right now is not cooperating, you can always get rid of the current update and go back using an older one.

Sound Problem ¶ 

If you are experiencing sound issues with all music players from the KitKat update, downgrade the update to the previous one.

Cannot get Android 4.4.2 KitKat Update ¶ 

If you are unable to update your system to the recent one, it may be unavailable in your country at this time, so be patient for now until it is released.

Camera Icon Response ¶ 

The camera button isn't functioning or it's unresponsive on my screen.

Factory Reset ¶ 

If the camera icon on the screen isn't working properly, doing the factory reset, which resets your whole device, allows you to start fresh on the device.

  1. Power off your device.
  2. Press and hold the Volume Up button, which is located closest to the touchscreen lock switch.
  3. While holding the Volume Up button, press and hold the Power button for 3 seconds then release it.
  4. Continue holding the Volume Up button until your device turns on.
  5. On the Android system recovery screen, select Wipe data/factory reset.
  6. Use the Volume Up and Volume Down keys to navigate through the menus and use the Power button to select the desired option.
  7. When prompted to "Confirm wipe of all user data", select Yes -- delete all user data. Finally select Reboot system now.

Once your device reboots to the Welcome screen, follow the onscreen steps to setup your device.

Camera Application Not Working ¶ 

If your camera isn't working at all, you must contact your local Acer service support.

However, you can download another camera application like Google camera from Google play: Link to Google Camera App

18 Comments

I tried factory reset and tablet started the erasing process However, it doesn't finish after so many days Anytime i turn off and on the tablet, display still shows erasing

khaidarzorig - Reply

Wat nu,ik heb dat proces van resetting al reeds een paar keer uitgevoerd.

Bert Deckers -

I have same problem

Shahid Wasim -

Dat is wat mij ook telkens overkomt.

Bert Deckers - Reply

hi. I have the same problem with khaidarzorig. I reset the tablet then it keeps on showing ERASING. it never finish. please help me what to do? thank you so much.

angelbagz - Reply

Some app stopped the "BATTERY CHARGE" and now the tablet will not charge, until then I kept it charged and it has been working fine. Now it seems the 'charging routine' is being blocked. I have done the "factory reset" hoping to eliminate the block, but still it will not charge... what please should I do ?? Duncan, New Hampshire USA (( Ebo226@Gmail.com ))

Ernie Duncan - Reply

My tablet has been erasing since 2days now and will not stop except the battery is low after a factory reset. Please what do I do to get it back to normal?

soala harriet - Reply

My tablet has been erasing fro the past 2 days can anyone help. fishermen214@aol.com,

Lou Martens - Reply

hi. I have the same problem with khaidarzorig. I reset the tablet then it keeps on showing ERASING. it never finish. please help me what to do? thank you so much. ME TOO.!!

ivandjukic 1 - Reply

Really, did anyone solve this problem and how?

ivandjukic 1 - Reply

I have same problem I reset the tablet and now vibrates turns on and still showing ERASING . As I can see no one got an answer so I guess this fixit page has no solution so if anyone else need help this is not the place to ask a question about acer tablet

joanne dyelle - Reply

My acer will not come on completely. It gets to the screen page and scrolls the small acer logo. Tried resetting but it will not come on, help!!

Gayle Koonce - Reply

My iconia a1 starts flickering fir a week now. I reset it but flickering still there... Any suggestions what to do, pls.. Thanks

lunamarilyn28 - Reply

How about making a problem free product, rather than having community postings "how to fix". I will never buy another Acer product.

Unhappy Customer - Reply

Screen is Unresponsive to "Touch and Hold"

Check "settings", then "accessibility" to make sure you have a "short" touch setting selected.

What kind of advice is this if I can't get my touchscreen to work how can I can or check the settings.It wont do a darn thing you could smash the screen and it wont let you move or get into crap.

John Smith - Reply

Hello,my Acer tablet is not charging ,I tried several times still the same I changed the changing port it still not charging

onyinye udoba - Reply

I had to replace batter and internal charging port.wasnt making contact with charger did it my self. Took an hour

dave miller -

hy im using acer tab a1 810 , it dosent display anything even when i power it dosent respond but if i try to charge it just shows blue backlight, and keeps vibrating on some occasions it just stops and displays the backlight. please i need help. my email kennaeasty@gmail.com

kenna east - Reply

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