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Device Won't Turn On
The laptop is unresponsive and won't power on
Device not plugged in
Plug your Chromebook's charging cable into a working power outlet. If the charging light turns on but the laptop will not start, try to recover the laptop to an earlier date when it still worked. If the laptop won't start at all, make sure the connections are secure and let it charge for 15-30 minutes. If the laptop is not charging or the steps below don't work you may need to contact the manufacturer.
If the laptop has been out of use for an extended period of time, it could be unresponsive due to a faulty or uncharged battery. Test the battery by unplugging any extra peripheral devices and plug the laptop charger into an outlet. The charging light should turn on; if not, check to make sure the connections are secure. If the battery is not charging it may need to be replaced. Find our battery replacement guide here.
If the power supply is working and the fans are working, but your device won't power on, you may need to replace the motherboard. Find our motherboard replacement here.
Black Screen/Display Errors
The device might be asleep, so hold down the power button to turn on the device. If the laptop has power and it's still not displaying, the screen might be dimmed. Ensure that the brightness is turned up by repeatedly pressing the F7 key. If your screen appears patchy, there is a chance that your Chromebook has dead pixels. This is a good indicator that your device has a faulty LED screen. If the issue still persists, your screen may need to be replaced.
The Keyboard Is Not Functioning Physically
Key(s) on the keyboard are not functioning properly, are stuck, or are missing.
Keys are Stuck
If the keys cannot be pressed down there may be debris under the keys preventing them from working properly. Carefully remove the key and clean the debris that is preventing the key from functioning correctly. Make sure the keyboard area is completely clean and then carefully attach the key(s) back to its original position.
Keys are missing
If the keys are detached from the keyboard and cannot be found, then replace the keys. Be sure the area is clean before proceeding with the replacement process. Find our key replacement guide here.
Laptop isn't playing audio
Audio and sounds are not playing from the laptop.
Make sure the sound isn't muted by clicking your account photo and adjusting the volume using the slider. If it isn't muted, next to the volume slider, click the Right Arrow and change where the sound is coming from (output). If this doesn't work, unplug any audio devices from your Chromebook and test the sound. If problems still persist you may need to Reset your Chromebook or Recover your Chromebook.
You may need to replace your speakers if the sound will still not work after resetting your Chromebook.Find our speaker replacement guide here.
Track Pad Unresponsive to Touch
The cursor will not move when the user touches the track pad..
If your track pad is unresponsive to touch, your Chrome OS software may be corrupted. Try uninstalling and reinstalling Chrome OS.
Faulty Track Pad
If the track pad is still unresponsive to touch after the software has been reinstalled, you may have a faulty track pad. Find our replacement guide here.