Locked out of phone
My children changed the lock on my screen, now it has completely locked me out. I understand I need to do a factory reset, but I can't get in the phone to do it. What can I do?
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Heather Pickering @heatherpic17751
Rep: 325
Posted:
My children changed the lock on my screen, now it has completely locked me out. I understand I need to do a factory reset, but I can't get in the phone to do it. What can I do?
Rep: 10.8k
Posted:
You can perform a factory reset by using the volume and power keys. First power off the phone then follow the steps:
Press Volume Up + Volume Down + Power Buttons -This gives you two options select Volume Up (Recovery Mode) -Scroll Down with Volume Down to "Wide Date/ Factory Reset" -Select with Menu button on buttom left of screen -Once reset is done select first option "Reboot System Now" to Reboot.
Now you have done a factory reset on the phone.
Oops! I'd like to change my mind.
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