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Introduction

If the camera of your Petcube Play 2 (identified by model number PP2OUS) is malfunctioning, use this guide to replace it.

The Petcube Play 2 comes with a built-in camera that can record and stream videos of your pet to your phone. A defective camera might lead to poor video quality, skipping, or recording failures.

Before using this guide, ensure that there are no connection issues between the Petcube, your Wi-Fi router, and your phone. The Troubleshooting Page covers connection and video quality-related issues and how to address them.

Ensure the Petcube Play 2 is turned off before beginning the replacement process.

What you need

Step 1 Motherboard

Petcube Play 2 Camera Replacement, Motherboard: step 1, image 1 of 3

Petcube Play 2 Camera Replacement, Motherboard: step 1, image 2 of 3

Petcube Play 2 Camera Replacement, Motherboard: step 1, image 3 of 3

Flip over the Petcube so the rubber bottom faces you.
Pull up the rubber layer with an iFixit opening pick to expose the screws underneath.

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Step 2

Remove the four 3.5mm screws from under the rubber cover using a Phillips #1 screwdriver.
The glue may cause slight resistance, but the screws should come out with minimal effort.

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Step 3

Carefully pry off the glass front panel using an opening pick or a spudger.
Do not force the front panel off, as it may crack and break.

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Step 4

Petcube Play 2 Camera Replacement: step 4, image 3 of 3

Slide off the two covers, starting with the top plastic cover.
Slide out the internal assembly from the aluminum casing.

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Step 5

Petcube Play 2 Camera Replacement: step 5, image 3 of 3

Once the internal assembly is removed, a brass cylinder in one corner of the cube's front face will be visible. A screw will be attached to it.
Remove the screw with a Phillips #1 screwdriver.

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Step 6

Petcube Play 2 Camera Replacement: step 6, image 3 of 3

Flip the cube onto its side to locate the pull tabs.
Using an opening tool, lift each of the five tabs to separate the two halves of the Petcube 2.

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Step 7

Petcube Play 2 Camera Replacement: step 7, image 3 of 3

Gently disconnect the cable connectors to separate the two halves of the device.
Avoid pulling on the wires to prevent damage to the connectors.

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Step 8

Petcube Play 2 Camera Replacement: step 8, image 3 of 3

Use a Phillips #1 screwdriver to remove the two 1mm screws.
Carefully release each of the tabs on the sides of the cube and remove the motherboard.
Be gentle with the tabs. They will break under too much pressure.

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Step 9 Camera

Petcube Play 2 Camera Replacement, Camera: step 9, image 1 of 2

Petcube Play 2 Camera Replacement, Camera: step 9, image 2 of 2

Use a pair of tweezers to firmly grip the sides of the connector and pull straight away from the socket. Hold the tweezers closer to the connector to get a better grip.
If you're having trouble, try rocking the connector side-to-side to loosen it.
You can insert the arms of a pair of sharp tweezers into the cutouts and gently push the connector out of its socket.
To reconnect the cable, insert the connector into its socket and push on the edges until it's fully seated.