Introduction

Samsung Galaxy A5
If your phone is screen locked and you can't enter into the menu with your google account or if you have a problem with the OS you can do a Factory Reset.

This will erase all device settings, user data, third-party applications, and associated application data from an Android device’s internal flash storage and will return the device to the condition it was in when shipped from the factory.

Video Overview

Switch off the phone. Press and hold the Volume Up, Home and Power buttons. When you see the Galaxy logo release only the Power button.
  • Switch off the phone.

  • Press and hold the Volume Up, Home and Power buttons.

  • When you see the Galaxy logo release only the Power button.

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Deck the Halls
With tools and Fix Kits
Use the Volume Up/Down buttons for navigation and the Power button for choice. From the android system recovery menu select: wipe data/factory reset
  • Use the Volume Up/Down buttons for navigation and the Power button for choice.

  • From the android system recovery menu select:

    • wipe data/factory reset

    • Yes -- delete all user data

    • reboot system now

  • That's all.

  • .

  • Did you do it successfully?

Now my phone showing downloading was what can I do now

saiful Islam - Reply

Thankyou so much for this help system it really worked out. And now my phone is working properly

rautgauri99 - Reply

It is still asking for a privecy protection code

Joel Mwambu - Reply

Thank you so so much!!

your instructions really helped me alot, now my Samsung A5 is back to normal

rexjacqueline - Reply

now i cant start my phone... whats happening??

rexjacqueline - Reply

Me To, did you find an issue ??

Victor de Maximy -

Hi i did what it sed but it did not go o factory settings, so i do not no what to do now.

Chris - Reply

Thanks for giving me idea

Nilesh Gharaniya - Reply

Does not work,my phone is still downloadin after 10hrs

Carl Machin - Reply

Bonjour, impossible une foi supprimer les données utilisateurs il se rallume …? Il ne passe pas à la secance suivante. J'ai surfer des jours durant pour trouver une solution rien y fait

pp67200 - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

59 other people completed this guide.

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18 Comments

Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

ladinesnicole - Reply

I did all of this and now my phone just keeps rebooting and saying Samsung galaxy a5 powered by android and that's all

sunshinekid30 - Reply

I have the same problem - any solution?

Ali & Rubab Hassanali -

I did all this but it has failed on select language and if I select language it's posing on WIFI scanning

richard - Reply

the problem is, i bought it from friend on social app. and he forgot the gmail password, and this phone stuck with me. not working.

Suwarno Cakramenggala - Reply

Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

WIFix. ng - Reply

i do this all but my display not work only blank black

jerom dsouza - Reply

hoelang duurd dit

bertygipon54 - Reply

hoelang duurd reboot system now dit

bertygipon54 - Reply

iknheb laasre foto al een half uur eropstaan

bertygipon54 - Reply

how long will thiss take , the last foto , is about 15 min ago

bertygipon54 - Reply

y still have the green stripe last foto 15 min now

bertygipon54 - Reply

It's reset but now it's asking for google account thing and I've forgotten the password?

Shanesia Perumal - Reply

When i reset..screen off but never trun on...

And now audio notification only....plz help me.

Jack Jones - Reply

I have reset and now the phone is stuck in the glowing of the samsung logo. Pls help

Arkodoy Dutta - Reply

how can i hard reset my a5 if i dont know my pattern and my home button is broken ?????????

Melany Van Soelen - Reply

i have reset and now the phone is stuck in glowing in sky blue color and appearing product name , current binaay, system status and all??plz help

Yangay Tshering - Reply

I am not able to turn off my phone as it asks for my pattern when i try to turn it off

Cruxium - Reply

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