HP EliteBook 8470p Memory/RAM Replacement

Introduction

The Memory Module or RAM in this computer is responsible for the temporary storage of memory that is wiped when the computer is turned off. RAM is accessed when you call on your computer to open apps or surf the web.

Reasons that your RAM would stop working are if the board is faulty, if it is not installed correctly or if there is excessive dust that is causing the connection to not be clean.

Before starting this step the battery and service cover will need to be removed from the bottom of the computer.

WARNING: if the BIOS is not up to date before removing the RAM, the system could inherit many different problems. See https://support.hp.com/us-en/document/c0... for more information on how to complete this process.

Step 1 Battery

HP EliteBook 8470p Memory/RAM Replacement, Battery: step 1, image 1 of 1

Position the computer upside down with the opening latch facing away from you and the battery facing towards you.
If the battery is “swollen” or the shape is irregular, stop whatever you are doing and allow the battery to slowly discharge itself before removing it from the laptop casing. Click the link to learn how to replace and dispose of a “swollen” battery, What to do with a swollen battery.

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Step 2

Slide the battery latch positioned to the right over to the right side. Hold it there.

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Step 3

With the latch opened, pull the battery out of its socket firmly.
There will likely be some resistance. However, if you find it to be excessive, the latch may not be properly opened.

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Step 4 Case/Service Cover

HP EliteBook 8470p Memory/RAM Replacement, Case/Service Cover: step 4, image 1 of 1

With the laptop latch still facing away from you, slide the left release latch to the left.
Some models may have a screw installed on this latch, if so, be sure to remove it first to avoid damaging the latch.

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Step 5

Slide the door away from you, toward the opening latch.
Lift the door upwards away from the computer.

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Step 6 Memory/RAM

CAUTION: Before removing the memory module, update to the latest BIOS. Failure to do so could result in various system problems.

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Step 7

Spread the retaining tabs on either side of the memory module to release the module.

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Step 8

Remove the memory module by pulling the module away from the slot at an angle.

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Step 9

HP EliteBook 8470p Memory/RAM Replacement: step 9, image 3 of 3

Note that the device does have two memory slots. The top slot houses the the expansion memory and the bottom slot houses the primary memory.
Repeat the previous steps if there is an expansion memory card

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