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Dell XPS 15 9560 Touchpad Replacement

Introduction

How to replace a scratched, cracked, or unresponsive trackpad on a Dell XPS 15 9560 laptop.

Before using this guide, check for other possible causes of trackpad issues.

  • Trackpad Drivers: Your issue may be related to drivers. Watch this video by MDTechVideos for a fix.
  • Dust or Debris: Clean the trackpad by spraying isopropyl alcohol on a microfiber cloth. Apply medium pressure and wipe in small circles on and around the trackpad.

Before you begin this repair, power off your laptop and unplug it from the charging adapter and any peripherals, like an external display.

What you need

  1. Dell XPS 15 9560 Touchpad Replacement, Back Panel: step 1, image 1 of 1

    • Before beginning, unplug the charger and any peripheries. If possible, discharge your battery below 25%.

    • Shut the laptop down.

    Edit

  2. Dell XPS 15 9560 Touchpad Replacement: step 2, image 1 of 1

    • Remove the ten 4.0 mm screws from the back panel of the laptop using a T5 Torx screwdriver.

    Edit

  3. Dell XPS 15 9560 Touchpad Replacement: step 3, image 1 of 1

    • Remove the two 5 mm screws underneath the XPS badge door using a Phillips screwdriver

    Edit

  4. Dell XPS 15 9560 Touchpad Replacement: step 4, image 1 of 1

    • Use a scribe to remove the bottom base cover from the backplate.

    Edit

  5. Dell XPS 15 9560 Touchpad Replacement, Battery: step 5, image 1 of 1

    • Using a T5 Torx screwdriver, remove the six 4.0 mm screws.

    Edit

  6. Dell XPS 15 9560 Touchpad Replacement: step 6, image 1 of 1

    • Use your fingernails to gently "walk" the battery connector directly out of its socket.

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  7. Dell XPS 15 9560 Touchpad Replacement: step 7, image 1 of 1

    • Remove the battery.

    Edit

  8. Dell XPS 15 9560 Touchpad Replacement, Hard Drive: step 8, image 1 of 1

    • Using a Phillips #0 screwdriver, remove four 4.0 mm screws of the hard drive bracket.

    • Unplug the hard drive cable.

    Edit

  9. Dell XPS 15 9560 Touchpad Replacement: step 9, image 1 of 1

    • Remove the hard drive bracket. Then, unplug and remove the hard drive.

    Edit

  10. Dell XPS 15 9560 Touchpad Replacement, Trackpad: step 10, image 1 of 1

    • Remove the two 5 mm mounting screws.

    Edit

  11. Dell XPS 15 9560 Touchpad Replacement: step 11, image 1 of 1

    • Use a screwdriver to remove the single 5 mm screw securing the silver plate.

    Edit

  12. Dell XPS 15 9560 Touchpad Replacement: step 12, image 1 of 1

    • Use a spudger, pushing on alternating sides of the connector, to get it out of the socket.

    • It may take a lot of alternating before the connector comes out. Be patient, and don't pull on the cables.

    • To reconnect the cable, align the connector and use a spudger.

    • Don't push on the cables themselves, or you may damage the connector.

    Edit

  13. Dell XPS 15 9560 Touchpad Replacement: step 13, image 1 of 2 Dell XPS 15 9560 Touchpad Replacement: step 13, image 2 of 2

    • Unplug the black cord.

    • Unplug the cord with a white plug.

    Edit

  14. Dell XPS 15 9560 Touchpad Replacement: step 14, image 1 of 2 Dell XPS 15 9560 Touchpad Replacement: step 14, image 2 of 2

    • Disconnect the white ribbon cables, and use a spudger or your fingernail to gently lift the looped tab away from the connector. It should pop up easily.

    • Next, use the spudger or your fingernail to push the plastic tab away from the socket. It should move slightly.

    • Now, pull the white ribbon cables out.

    Edit

  15. Dell XPS 15 9560 Touchpad Replacement: step 15, image 1 of 1

    • Lift the laptop as shown.

    • Separate the touchpad from the keyboard.

    Edit
Conclusion

To reassemble your device, follow these instructions in reverse order. Take your e-waste to an R2 or e-Stewards certified recycler.

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