Introduction

If your Arlo Pro 2 camera is not charging, follow this guide to walk you through the steps of replacing the Micro-USB charging port in your Arlo camera.

The Arlo Pro 2 battery usually last between 3 to 6 months on average. When battery has depleted the camera will no longer send motion captures to the connected device.

Make sure to inspect the USB port for any dirt or debris that may interfere with the connection.

Before starting this guide ensure that the camera is disconnected from any external power source.

What you need

Step 1 Camera Motherboard

Arlo Pro 2 Camera Micro-USB Port Replacement, Camera Motherboard: step 1, image 1 of 3

Arlo Pro 2 Camera Micro-USB Port Replacement, Camera Motherboard: step 1, image 2 of 3

Arlo Pro 2 Camera Micro-USB Port Replacement, Camera Motherboard: step 1, image 3 of 3

Press the release button on the camera and gently pull apart the casing to open the device.
Remove the battery from inside the case.

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Step 2

Arlo Pro 2 Camera Micro-USB Port Replacement: step 2, image 3 of 3

Use a T5 Torx screwdriver to remove the four 7 mm screws securing the camera case.
Carefully pull the outside of the case apart from the internal case to remove the camera components from the outside casing.

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Step 3

Arlo Pro 2 Camera Micro-USB Port Replacement: step 3, image 3 of 3

Use a Phillips #00 screwdriver to remove four 4 mm screws connecting the daughterboards to the motherboard.
Seperate the daughterboards from the motherboard and camera casing.

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Step 4

Arlo Pro 2 Camera Micro-USB Port Replacement: step 4, image 3 of 3

Use a Flathead 4 mm screwdriver to remove the four 7 mm screw posts connecting the motherboard to the case.
Carefully pull the motherboard apart from the camera casing.

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Step 5

Disconnect the white cord from the port on the motherboard, by gently pulling away from the port to fully isolate the motherboard from the case.

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Step 6 Camera Micro-USB Port

Arlo Pro 2 Camera Micro-USB Port Replacement, Camera Micro-USB Port: step 6, image 1 of 2

Arlo Pro 2 Camera Micro-USB Port Replacement, Camera Micro-USB Port: step 6, image 2 of 2

Thread the wires of the Micro-USB port through the casing.
Guide the wiring through the opening so that the wiring is solely in the battery cavity and not going through any part of the case.

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Step 7

Arlo Pro 2 Camera Micro-USB Port Replacement: step 7, image 3 of 3

Use a Phillips #00 screwdriver to remove two 3 mm screws connecting the Micro-USB port to the camera casing.
Gently remove the Micro-USB port by pulling it away from the case.

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Conclusion

To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.