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These are some common tools used to work on this device. You might not need every tool for every procedure.

Troubleshooting ¶ 

For more information regarding common troubleshooting issues, please see the HP Pavilion 14-q020nr Troubleshooting Page.

Background and Identification ¶ 

HP Pavilion, also known as HP Chromebook, can be easily recognized by its flashy external coloring (turquoise or red). A Google Chrome logo sticker on the outside shell aids users in telling it apart from other HP laptops. Different from newer Chromebook models, this 2013 model does not have a 360 degree clamshell hinge. As of October 2017, the software has been updated to 61.0.3163.113 (Platform version: 9765.76.0).This update contains bug fixes, security updates, and enhancements of current features. Product number F0H00UA.

Specifications ¶ 

This Chromebook contains 2GB of space on board and a 1600MHz DDR3L SDRAM memory system. The 14.0 inch backlit display features Intl HD video graphics. Wireless connectivity is made possible by a 2x2 802.11a/b/g/n WLAN and preinstalled bluetooth. You can count on the 4-cell 51WHr 7 Ah lithium-ion polymer battery to last up to 8 hours.

Additional Information ¶ 

The HP support page is the most comprehensive aid available:

HP Official Site

Check out this detailed review of the Chromebook:

This user friendly forum is a great place for additional information:

The sister model 14-q039wm (Product F0H07) sports 4GB RAM and otherwise same specs.

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