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Repair guides, disassembly, and troubleshooting information for the Google Pixel 9 Pro Fold foldable smartphone, announced August 2024. Direct successor to the Pixel Fold.

Front and inside camera quit working.

Both front facing cameras, the front when it's closed and inside when it's opened, stopped working at the same time. When I try to switch to a selfie camera I get an error message that says it's a hardware or software problem and returns to the back camera. I've tried restarting, clearing the cache, and updated all my software. When I open Zoom or other software which requires the front camera I just get a blank screen. My research has said it might be a flex cable but I can't find which cable, where I could purchase it or even if it's possible. Any help would be greatly appreciated and if you have the parts, tools, and instructions, please let me know. Thanks for your time and attention. Sincerely Randall Scoggins

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1 Answer

Since both selfie cameras failed at the same time and don't work in other apps either, I wouldn't buy a flex cable just yet. The inner and outer cameras have separate modules and connectors, so this could be a software or logic-board issue. Try Safe Mode first, then contact Google support if both still fail. If it's hardware, iFixit has separate inner camera and outer camera replacement guides.

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Randy will be eternally grateful.
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