How to traboshut sound
How to traboshoot sound
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@mbwambomagreth since you are not being specific about what the sound issues are, start off by making sure that you install the proper audio drivers for your OS and your laptop.
Steps to Find & Install Audio Drivers:
- Identify Your Model: Find your exact G42 model number (e.g., G42-415DX) on a sticker on the laptop's bottom.
- Visit HP Support: Go to HP's official download page.
- Enter Details: Type your model or serial number and click Submit.
- Select OS: Choose your operating system (Windows 7/10, 32/64-bit).
- Find Drivers: Look for Audio, Graphics, or Chipset categories.
- Download: Download the latest Realtek High Definition Audio Driver or any relevant AMD Graphics Driver package (which includes HDMI audio).
- Install: Run the downloaded file (e.g.,
spXXXXX.exe) and follow instructions, or use HP Support Assistant.
Use the HP G42 Notebook PC service guide to work on your computer.
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@mbwambomagreth what are the exact issues with the sound on this laptop? What have you checked? What have you tried? What OS do you use? Have you checked the device settings of your OS to see if your Audio is recognized and if you have the right audio drivers?
by oldturkey03