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Repair and disassembly information for Rakuten Kobo’s Clara BW (black and white) eReader, released in April 2024. Identified by model numbers N365, N365B, or P365.

Cannot turn reader on.

the screen is black and the word Éteint "turned off" appears on the screen. I have pluged it into the power outlet, and pressed the on off button at the bottom, but nothing happens. It does not turn on.

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Devices like yours that use electronic ink are a bit harder to diagnose than other types of displays like LCDs and OLEDs because the screen will hold a picture forever, even without power. So with no response it's hard to tell where the problem lies. But that's not to say there isn't anything that can be done. Rakuten, the manufacturer of your reader, has a whole troubleshooting page for your device that may help.

Troubleshoot your Kobo eReader – Rakuten Kobo

To start with, I'd suggest following their advice for a reader that isn't charging.

Fix battery and charging issues – Rakuten Kobo

In particular, this would be where I'd start:

That's the first step, is to make sure your Kobo is getting power. A different cable, different charger or trying your charger on a different device will all help ensure power is getting to the reader. If nothing helps there, you may want to consider trying a factory reset, but save that as a last resort since it will erase everything on your reader. Here's the instructions for doing that on yours.

Manual reset Kobo Clara Colour & Kobo Clara BW – Rakuten Kobo

Give this information a try then come on back and let us know what you found. For better or worse, your experience may well help the next person who comes along with the same problem.

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