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Released in September 2020. Identified by model number A3028.

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Q30's won't turn on

Initially, the headset was switching itself off seconds after being switched on, during use.

Today, however, it didn't turn on anymore.

If I press the power button or the NC button, the blue light comes on. But it won't turn on.

When I plug in the charging cable, the red light comes on.

With the 3.5mm sound cable, the headset also works.

Does anyone know what might be happening and how I can solve it?

Service is not a possibility, because although the headphones are not yet a year old, I bought them through the official Anker website on Aliexpress and they refuse to provide repairs.

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@ynae sounds like you may have a power issue going on here. It sounds like you're saying it is all working except that it has that power issue. I would consider starting with a new battery first. Check all the wiring and the power switch while you work on that. Use this guide Anker Soundcore Life Q30 Battery Replacement to work on it. Let us know what you find out.

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Can you tell me where I can find the replacement battery? I'll try to follow the tutorial. Thanks for your help.

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@ynae all of that will depend on where you are. I would wait until you have the old battery. Then use the numbers on that to do a search. That way you know you will get the right battery.

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Ynaê will be eternally grateful.
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