Operating system has been changed and a virtual machine installed

Hi Leo,

I'm afraid you seem to have the wrong impression regarding what this site is all about. They are dedicated to empowering everyone to be able to repair their own devices, appliances, automobiles, tools, and many, many other things.

While I'm not 100% clear on what issue you seem to be having with your phone, I fail to understand why you think iFixit even has a new Nokia phone like yours, let alone why they would send it to you even if they did. They specialize in hardware repairs and you seem to be describing some sort of software issue, which is definitely not iFixit's strong suit and would not necessarily even have the expertise to "analyze" your phone.

Frankly I'm getting conspiracy theory vibes along the lines of lizard men replacing the authorities in government. Are you actually suggesting the operating system in your phone has been replaced with some sort of virtual machine? I mean, does the work like it's supposed to? Is it doing something different that makes you think anything internal has been changed? Is it not possible there's a simpler explanation than the operating system being replaced, like a simple UI change due to a software update? Look up Occam's Razor and see if that makes more sense.