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HP Envy x360 is a line of laptops made by the company since 2014. They feature a touchscreen and a fully rotating display.

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Laptop does not turn on

Plug in light up but the laptop does not turn on ? Have new battery but it does not turn on with or without the baterry?

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Hi @franciscoj92120

What is the full model number of the laptop as shown on the product information label on the bottom of the laptop?

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Check the power supply for faulty cables. Sometimes, laptops won't open due to damaged parts. Update the graphics card if it's outdated and check if it works.

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Francisco Javier Figueroa will be eternally grateful.
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