Turned on my tv today to find a single blue line all the way across the screen. It is a very thin blue dotted line. I’ve tried a system reset, system update, turned off for a few minutes and turned back on, removed power cord for a bit and plugged back in. Nothing changes it.
Samsung UN75TU7000F
Any help would be greatly appreciated
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It's a deffective oled pannel it should be covered under warranty.
Samsung is highly avoidant of proper warranty service document everything. And know your rights as a consumer to warranty in product defects.
They will replace the uint or the panel free of cost. You may have to make a bit of a stink about it.
But this issue is a defect and not user induced damage. If they tell you otherwise put them on blast.
This is a common issue with all devices containing oled pannels and even occasionally in ips amd other lcd displays too!
If there wasn't a impact incident it's without a doubt a manufacturing defect.
Here is where you can start your warranty claim with Samsung:
https://www.samsung.com/us/support/warra...
Kepp this in mind:
https://youtu.be/cyWlACuhqNg?si=jXMJAm3L...
Smasung has a bad track record of warranty claims being mishandled.
You are in an informed position to hold them accountable.
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So I contacted support and they said that my TV is out of warranty and quoted me $795 to fix it. Of course they said they recommend that i upgrade.
Typical smasung. I'd advise auditing the warranty policy to ensure that it is in fact out of warranty. TV screen repairs tend to be more expensive than buying an identical uint, beacuse the majority of the cost of a TV is obviously the screen.
You may get lucky and find a same model TV with a dead power supply and working screen for a acceptable price. But that's up to dumb luck.
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@cashflow270 maybe its just my OPV (old people vision) but I can't make out a thin blue line on a blue background. Any chance you can try another image with a different background so we can see the line. Samsung is definitely going to fight you all the way before even considering replacing the panel. If it is a disconnected TAB contact there maybe a "fix" for it. Not 100% guaranteed but it might work. Just have to see more.
by oldturkey03
I added an image to the original post
by cashflow270