1 What are the causes of the death of my iPhone?
A few days ago when I was listening to music, my iPhone 11 Pro suddenly shut down and since then it won't turn on anymore. I then booked an appointment with the Apple Store for a check.
The agent plugged it in with their Macbook for diagnosis, however, nothing changed. I was advised that it could be a hardware issue and the repair cost would be around ~£350 as my phone is out of warranty and it is an upfront payment.
I asked if they could open it up and check what part of the phone was broken before I agreed with the repair cost. However, the agent advised that they could not open it up at the Store. There is no point in paying the cost without knowing the problem so I rejected the repairment. Is there any other way for me to figure out the causes of the death of my phone?
Is this a good question?
2 
1 
Don't listen to the people at the genius bar they are just trying to get you to buy another phone
Did you drop it in water or just drop it at all?
by Hampter
@hampter I did not drop it at all that is why I was shocked when it suddenly died. I am not a gamer as well so I don't see any abusive use to the phone
by Long Phạm
And you got the phone new?
by Hampter
@hampter Yes it is a new phone and I've been using it for 4 years until now.
by Long Phạm
@longpham58734 is there anything you remember about what the agent told you. Like anything about the board or flex cables
Also does it vibrate when charged
And try to do a soft reset (quick press volume up then volume down and hold the power button)
by Hampter
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