Why is System Information displaying that BaseBoard product is invalid

Context: Only two users (including myself) have ever had physical access to this device. Neither one of us would dare even attempt a repair on such a small, compact, expensive, device. The only outside entities that have ever opened this device are 1. whenever this was initially put together and 2. when the device was sent to lenovo for repair back in 2022.

In my efforts to simply ask lenovo why my Baseboard is invalid, the only way to get in contact with them is through their live support service, since my warranty expired last year. Note that this live support only deals with software so I was transferred to their limited hardware warranty line.

First transfer the person on the other end does not verify my last name, email, or phone number. They ask, "Are you [First-Name][Last-Name]? I say yes and he proceeds to say the serial number of my device rather than having me verify it. I get transferred again and the call coincidentally drops while on hold.

No issue. I call back and it takes roughly 20 minutes to connect to another agent. This time they performed the verification process correctly, only for them to say that their system is down right now. I then asked why it was necessary to request my serial number, when I have the repair case number from the repair done back in 2022 right in front of my monitor.

I notice the time and they were about to close in 10 minutes. They instructed me to just create a service request for repair and then they can help. To even submit the request costs 109$ if no warranty. They go on to tell me a different method (just going to Lenovo / support lol) that was not even correct as I had earlier spent 2 hours trying to find a method to ask a simple question to a human. I even had a tab that was already open to the page. I tell him this and politely request for help navigating the UI, as I am not seeing what they're instructing me to do. They eventually just hung up on me.

I was left feeling so outraged that they not only disclosed sensitive information about my device when I could have been literally anyone, but that they were literally telling me lies because they wanted to go home. This was on Thursday and at the time of this post I have received no follow up call.

The repair case provides absolutely zero information of what repairs, if any, were even made on the device. It's literally just status update logs.

There is literally no way that a hardware component that went through manufacture repair center would even have been serviced if the board was invalid. I only recently realized this as the machine runs fine. I just randomly look into sysinfo a few days ago and I'm seeing this. I also don't understand why the platform role is set to mobile.

Because of this INVALID BaseBoard PCR7 Configuration is not possible, making my device unable to have encryption. There is 100% chance that there is a technical explanation for all of this, but I'm not even able to ask a simple question to the manufacturer.

I own two Lenovo devices and this laptop is the one without warranty. I can reinstate the basic warranty that offers technical support, but I don't want to give a company that dodges questions in a sketchy manner another cent. So I'm turning to the most well respected toolset for electronics on the internet for insight and if needed, advice on repairing.

I'm not scared to work with hardware, I'd just rather not do it, as this isn't my area of expertise. What I do know is that if this was malware it would have to have higher privilege's than the kernel, which is a level of sophistication that I'm not important enough to have conducted on me.

Why are these being displayed in my system info? What are the future consequences, if any, of allowing the device to remain in this state?