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Announced 2020, August 05 Status Available. Released 2020, August 21

37 Questions View all

There is a vertical light (line) in my phone screen.

There is a vertical light (line) in my phone screen. How can I remove it?

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4 Comments:

Hey there Jean, has your phone experienced any recent liquid damage, or maybe experience a drop of some kind?

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@jmehnert Hi Jacob! I can't acknowledge any such kind of leakage or any other accident on my phone

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@jeanberchm52941 Are their any other troubleshooting steps you have taken? I.e, restarting your phone, etc?

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I just restarted and it doesn't disappear

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1 Answer

We've seen this happen with other phones, but typically the culprit is the cable that connects the display to the motherboard not being seated correctly. If your phone is still under warranty try and request a repair with the store you purchased it from, or from Samsung. Or, if you are able to/comfortable with it you can try and open the phone up and reseat the display cable to see if that helps.

iFixit doesn't have the guide for this phone yet, but you can follow along with this tutorial. I'd also highly encourage you to document your process and post your findings here.

Best of luck to you!

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Jean Berchmans Niyitegeka will be eternally grateful.
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