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Repair and disassembly information for Google's Pixel 7 Pro smartphone, released in October 2022. Identified by model number GP4BC and GE2AE.

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Screen DEAD After Phone Drop - Odds That Screen Rplcmnt Will Resolve

After a couple of recent phone drops my Pixel 7 Screen is dead. When the phone is booted if I swipe up a very narrow (<1 mm) white band will show at top edge. After a few seconds that fades to black.

The phone is still under extended warantee but I bought the phone at home in the US and I am in Denmark working for another 6 months. Google says the phone must be sent from and returned to a US address for repairs anyway.

My question is that since I have no diagnostic tool to confirm the cause of my current blank screen, what would be a best guess as to whether or not the screen has failed and a replacement would solve the issue vs some other innards have failed causing the screen to not work.

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Hi Robert,

As a fellow Pixel owner (6 Pro), I try to keep an eye on Pixel issues so let me see if I can offer some help or advice.

Generally when a screen stops working - especially after a drop - replacing the screen almost always fixes the problem. The thing is, displays have a LOT of very fine wired connections between the display and the controller chip and those connections are quite delicate so it doesn't take much to knock some loose and thereby kill the screen's functions.

The best indicator will be if the phone appears to be working in other respects such as beeping or vibrating when turned on or hooked up to a charger, and responding correctly when plugged into a computer. Those sort of actions tell you the phone itself isn't dead, that it's just the display that's the problem, which it definitely sounds like is the case with yours.

So all in all, while it is theoretically possible for motherboard or connector damage to cause the display to fail, that sort of failure is extremely rare and in the vast majority of cases a new screen will put it right again.

So yeah, that would be my approach, to replace the screen first. Most vendors will allow you to return the screen if it hasn't actually been installed, so you can easily test that the replacement will fix the problem simply by removing the old screen then just plugging in the new one and verifying that it powers on and works correctly before even trying to install it.

Of course iFixit sells genuine Google parts so you may be able to source a new screen from their European site, or you can save quite a bit by hitting the aftermarket stores like Amazon, eBay and AliExpress; whatever you have access to there in Denmark.

Good luck, and let us know how it all turns out for you!

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Thank you Jerry. That's a big help. I noticed that if I randomly touch areas of the screen I get the vibration feedback suggesting I have activated something, likewise when I power-up the phone I get the vibration. By your descriptionthe phone is probably OK and screen replacement is a likely solution.

Much appreciated

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Robert Yunk will be eternally grateful.
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