Fix Your Stuff Community Store

Samsung's first 2-in-1 laptop, featuring a 13.3" or 15.6" screen, 8 GB or 16 GB of RAM, and a choice of i5 or i7 Intel processor.

12 Questions View all

Options

Issue with touch screen - fault or cable perhaps?

This is for the NP950QDB-KA1US. Galaxy Book Pro 360

The notebook screen stopped accepting touch response on the top 10mm of the screen, and a row of the round touch circles would display up there from time to time when moving the lid or trying to touch that region. They show up when restarting at times as well.

The notebook warranty ended in mid-2023. I ran through all of the Samsung updates, Windows updates, and with Samsung's text message support, backed up the files and did a Windows recovery reset, and tried recalibration of the touch screen several times, but the problem remains.

Now, the touch screen response seems to work on and off, but the top region still does not respond. It means you cannot maximize/minimize/close a full-screen window by touch. Also, when the row of touch circles appear, they activate any buttons that are beneath them.

I do not have the tools to pry the notebook open, and despite curiosity, do not have much time to dig around. The question is, how likely is this a loose or slipped cable issue vs. a hardware fault?

Answer this question I have this problem too

Is this a good question?

Yes No
Score 1
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Have you tried reinstalling the driver for the touchscreen? Should be available in the device management program.

Press 'Windows + R' on your keyboard, type devmgmt. msc, and hit Enter.

If this doesn't help I would probably have a look at this manual

https://www.manualslib.com/manual/315328...

Was this answer helpful?

Yes No
Score 1

4 Comments:

Everything was reinstalled with the Windows reinstall, done twice. The issue appears in response to movement and gentle tapping of the lid, so it is a hardware issue. My question is whether anyone else has seen this issue before, and whether anyone has seen a partially loose cable cause this issue?

by

It can either be that or a broken line in a cable depending on connection type

by

We decided to send it off for repair, so we will see what happens. Thank you!

by

@sean72 Always happy to help.

by

Add a comment

Add your answer

Sean72 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 2

Past 30 Days: 4

All Time: 24