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The highest tier of the second generation on the Motorola Edge family. With a 6.7'' screen, 108 MP camera and 4500 mAh battery.

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Why is my Bluetooth not connecting properly

There is a problem with the line of Motorola edge 20 pro that appears to appear on a certain amount of Devices, with no permanent fix or consistent way of making it happen:

Bluetooth and wifi will simply refuse to turn on for no apparent reason, the only semi consistent thing of the wifi/Bluetooth blackout is that it starts after the CPU package gets above 28°, and I have lowered the chance of the issue happening by freezing it to about 0° once, it is still happening, but it has been happening less

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1 Answer

I appreciate your patience, and I’m here to assist you with the Bluetooth issue on your Motorola Edge 20 Pro. It’s frustrating when connectivity problems arise, but let’s explore some potential solutions:

  1. Reset Bluetooth Settings:
    • Go to your phone’s Settings.
    • Navigate to System > Advanced > Reset.
    • Tap Reset Wi-Fi, mobile & Bluetooth.
    • Confirm the action by tapping Reset Settings.
  2. Power Cycle Your Router and Phone:
    • Unplug the power from your router.
    • Turn off your phone.
    • Plug the router back in and wait for about a minute.
    • Turn on your phone and check if you can connect via Bluetooth.
  3. Check CPU Temperature:
    • You’ve noticed that the issue occurs when the CPU package temperature exceeds 28°C.
    • Consider monitoring the temperature using an app or system settings.
    • If it consistently happens around that temperature, it might be related to thermal management.
  4. Freezing Experiment:
    • It’s interesting that you’ve tried freezing the phone to 0°C to mitigate the issue.
    • While this isn’t a permanent solution, it suggests that temperature might indeed play a role.
    • Continue monitoring and see if the issue persists.
  5. Contact Motorola Support:
    • If the problem persists, consider reaching out to Motorola customer support.
    • They can provide further guidance or recommend any available updates or fixes.

Remember that troubleshooting can be a process of elimination, and it’s great that you’ve already tried some steps. If the issue persists, professional assistance might be necessary.

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Daniel J A K e Souza will be eternally grateful.
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