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Repair and troubleshooting guides for televisions with the Insignia brand. Insignia televisions are exclusively sold by Best Buy.

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Cc won’t go off

I can’t get the cc to go off.

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Hi @fransullivan,

What is the model number of the TV?

Just confirming that CC won't turn off when either using the CC button on the remote control or when navigating through the TV's on screen menus using either the remote control or the TV control buttons to disable the CC setting in Menu → Accessibility menu → Closed captions?

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Fran Sullivan will be eternally grateful.
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