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Repair guides and support for HP's LaserJet Laser Printer Line, which includes printers with model numbers starting with LaserJet, LaserJet Pro, Color LaserJet, P, M, CP, and CM.

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Printer seems not to grab paper.

My HP Color LaserJet CP2025 printer makes the sound like it wants to pickup paper but does not succeed. It makes clacking sounds.

Please listen in video below
Example short video

Tips on how to solve this are appreciated.

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That sound is either one of two common failure modes in most cases. The mechanism sounds like it works so I'm not so sure about that.

The usual common fault is caused by a worn pickup roller/separation pad, or if the rollers are in good shape it can be anything from the pad and roller being loose, up to a mechanical failure. Take a look at the roller and separation pad, especially with how old this is; if the unit has a high page count (~80-90k, 100k+) the rollers are usually worn out. It's best to change both parts as one wearing usually means the other is next in most cases (which is why most parts kits give you both parts). You can usually leave the MP tray alone unless you can visibly see they are worn or know it's seen extensive use. The reason you can get away with it is most people do not wear them down as much as the Tray 2 roller/separation pad.

The reason I suspect it's running on worn rollers is a lot of these pre-DS models are beginning to get into the PC range where it is now "high"... Because people who know better would rather run a Pro 400 M451 with this engine (or your CP variant, the difference is the Pro 400 M451 takes high yield toner but both of them run the same or at least very, very similar Canon engines which makes it a better model used) with 100k+ pages (sometimes 150-200k+) until it's dead and get another brand like Canon or Brother don't have any of this junk (HP DS/HP+/HP Smart mandatory setup).

On some of the old designs the pickup roller issue you gave was often mechanical due to someone trying to DIY it and breaking it but that's only a thing on 90s models that had the flimsy 2X00 design. The rest were fine at least. With these, it's usually worn rollers/pads, or they came loose enough, or something is on them like a label or dirt; it still happens, but it's far less commonplace. It's a full teardown repair when it occurs.

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@jerjac besides the great answer from @nick here is the SM for your printer HP CLJ CP2020 2025 Manual. Hopefully that will help you getting yours back in working condition.

Repair is War on Entropy!

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@oldturkey03 Seeing the separation pad design further confirms why I was leery about the gears being damaged. You have to try and break it on newer ones like this.

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@nick I just hope that @jerjac gets his fixed. Somehow stuff like that means something to me :-)

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bạn kiểm tra máy in có bị kẹt giấy phía trong không, tháo hộp mực ra và kiểm tra và loại bỏ phần kẹt bên trong. Lặp hộp mực và kiểm tra lại

Translation Vietnamese = English

Check if the printer has a paper jam inside, remove the ink cartridge and check and remove the jam inside. Replace the cartridge and check again

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please post in English

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JER JAC will be eternally grateful.
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