Why my connection with TV`S remote is not going through with my TV?

There are several possible causes and solutions for your remote connection issue. Here are some steps you can try:

• Check for physical damage: If your remote has visible signs of damage, such as cracks or broken buttons, you may need to replace it. Contact the service centre for more information.
• Check the batteries: Remove the batteries from the remote and reinsert them according to the polarity (-/+). You may also need to replace the batteries if they are low or expired.
• Check the IR receiver: Make sure no obstacles are blocking the IR receiver on the TV. Also, try reducing the distance between the remote and the TV.
• Perform a power reset: Unplug the TV power cord for 60 seconds and plug it back in. Alternatively, for Android TVs, you can perform a reset by holding down the power button on the remote for 5 seconds.
• Perform a software update: Make sure your TV has the latest firmware version installed. You can check for updates from the TV menu or online.
• Perform a factory reset: If none of the above steps work, you can try resetting your TV to its original settings. Be aware that this will erase all your data and preferences. You can find the factory reset option in the TV menu under Settings.

For more detailed instructions, you can refer to this web page from Sony Asia Pacific.