Fix Your Stuff Community Store

Repair and disassembly information for the ROG Ally, a handheld gaming console made by ASUS. Released in 2023 and identified by model number RC71L.

22 Questions View all

Options

USB-C port not charging with power delivery

A few days ago, the usb-c port of my ally had stopped charging with the provided adapter. It still connects (a white LED shows up when connected in sleep mode), but it will not charge it, no matter what side of the usb I used.

Right now it only charges with low power cables, the kind that you would use for phones, and (as far as I know) only works on one side of the cable. Obviously it means that I can't use it and charge at the same time, I'd have to wait about 8-9 hours just for it to charge 60%. Non-charging cables work as well, but again only on one side.

I took the ally to two repair shops, both of which did nothing to fix the problem (thinking the adapter was the problem). I think it has to do with the port itself, or somehow the a bios update. I hope this could get fixed soon, I don't want have to return it.

Answer this question I have this problem too

Is this a good question?

Yes No
Score 1
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Hello,

I have the exact same problem and it seems to be in fact an issue with the USB port. Asus are aware of this issue and are refusing to deal with it. I RMA'd my console only to be told it's my fault and that it is "water damaged". They did however offer to sell me a second one for the price of £600 lol. Sorry to say your console is most likely dead until a (realistically probably 3rd party) solution is found.

Was this answer helpful?

Yes No
Score 1

2 Comments:

Darn... really?

I'm in the process of getting it to "better" repair shops (as in they claim to fix this type of stuff). But if the issue indeed can't be fixed, I guess I'll either wait until said solution is found, or just sell it for parts...

Either way, thanks for the info, hope things go well for you.👍

by

Thanks, to be honest I've given up on it. I'm more annoyed at Asus' response to this than anything. Suffice it to say I wouldn't want it replaced even if they offered at this point.

From my estimation, and looking at many, many reports saying that the Ally has a lot of issues with not charging and such as ours where the port stops recognising fast charging to be with just the poor build quality of the port itself, and I would honestly hope there is some way to circumvent the USB charging interface, as theoretically one could insert a new charging port between the board and battery, but it would have to be somebody a lot more competent than myself.

Hope you're able to figure something out and fingers crossed some solution is found eventually.

by

Add a comment

Add your answer

Kess8a will be eternally grateful.
View Statistics:

Past 24 Hours: 13

Past 7 Days: 67

Past 30 Days: 152

All Time: 264