I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.
Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service teling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that???
I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke??? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.
Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.