Rep: 35
1
My iPhone X camera suddenly stopped working, my Face ID and flash also stopped working, it says issue with Face ID. If I turn on camera it just shows black screen. Someone help.
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My daughter-in-law's phone was exhibiting those same symptoms following a full housing replacement. After much experimentation and swapping parts, I finally narrowed it down to the IR camera on the front camera assembly. With the IR camera disconnected everything else worked as it should (except, of course, Face ID) but when it was plugged in everything else quit working as you described (note that I didn't test the flash at the time).
I couldn't find anything visibly wrong with the IR camera, but eventually ended up giving up on Face ID and just swapped out the front camera assembly with a new replacement so that the other cameras would work again.
Sorry I don't have better news; the IR camera is paired to the motherboard so only Apple can fix it if it's broken. Fortunately they finally started offering front camera replacement as a service so you should theoretically be able to get it fixed if you take it to an Apple authorized repair center.
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2 Comments
did you drop the phone?
if you shake the phone, can you hear anything loose inside?
did anything happen to the phone that could have damaged the internal/camera?
by timtom77
I dropped the phone on Friday morning but I turned on the camera and it’s still working perfectly fine until evening, then when morning came the camera is just black. What should I do?
by Bbq