My laptop is stuck at logo
My laptop is stuck at dell logo
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@chaurasiaansh this could be a hard drive issue. Try this hardware check first:
1. Thurn the computer off. Remove all peripherals except the AC power adapter
2. Turn the computer on and quickly tap the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, scroll to Diagnostic and then click on it. After the quick tests, click on Hard drive, and select Thorough Test Mode.
Let us know what you find out. If you do need a new drive, your computer uses a 2.5" 7 mm SATA hard drive. You will have to reinstall all of your programs etc. (Including the OS of course)
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