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Released in October 2020. This Acer Nitro 5 can be identified by the model number AN515-55-55M1, and the part number NH.Q7MAA.00B.

8 Questions View all

Not Charging and not turning on

My laptop battery was extremely low so I hibernated it till I got home and then plugged it to charge it. It was charging. I left the laptop for about 15 to minutes and then decided to turn it own. I turned it on and it powered on and got to the lock screen for me to input password and then the laptop just went off. At that moment it stop charging and didn't come on.

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1 Answer

Without being able to look at the machine and tinker with it and the power adapter in-person, it's hard to tell.

That said, based on what you wrote I would suspect either the battery or the power adapter failing, if I had to guess.

I'd personally try a new power adapter (being careful to keep the packaging safe for potential need to return it) to see if that resolves. If it doesn't, I'd personally guess the battery was dead and needed replacing.

There's no swelling in the case along the bottom, especially where the battery is located, correct?

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Babalola Allengege will be eternally grateful.
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