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Released September 21, 2018. Models: A1921, A2101, A2102, and A2104 / Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray (Pronounced "iPhone 10 S Max.")

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Touch partially works (Only when swiping horizonally)

An iPhone XS Max's touch screen only works when swiping horizontally and only the middle of the screen work, it can only slide / dismiss notifications and slide the SOS emergency call slider, while tapping and sliding up and down sometimes (very rarely) works. Swiping on the higher and lower portion of the screen does not work.

The owner forgot what happend when the touch issue manifested, they simply upgraded to a new phone and it was kept in storage till now. The owner simply wants the data to be recovered, especially the photos.

What is the possible issue and what are their options?

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Faulty screen possibly. Try an update through iTunes first. If not then fit a new screen. Then recover the data.

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Does the phone need to enter DFU Mode to update via iTunes?

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@mylesuy it shouldn't do. If you run iTunes then connect the phone iTunes should make a tone to say it's connected. If the phone is due an update a notification should pop up in iTunes to say so.

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Myles Earvin Uy will be eternally grateful.
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